Club Front Desk Supervisor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reporting to the Director, Club Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Welcome guests to the Health Club and ensure they have a safe and enjoyable experience

• Assist management in directing and leading the day to day operation of the Health Club and ensure all guests have a safe and enjoyable experience

• Ensure guests and members are aware of all programs and activities available

• Ensure all guests are aware of the guidelines regarding the use of the facility

• Provide guests with all information regarding the fitness facility and its offerings

• Provide all administrative duties as required

• Supervise colleagues at the reception desk, locker rooms, and around the facility

• Assist in promoting the facility and organizing special events as required

• Assist managers in conducting regularly scheduled departmental meetings

• Report any equipment that needs servicing

• Provide a high level of guest satisfaction through effective communication

• Balance operational, administrative and Colleague needs

• Train colleagues in departmental procedures

• Follow departmental policies and procedures

• Follow all safety and sanitation policies

• Charge accounts and collect payments

• Maintain cleanliness of the locker room, lounge, and coffee areas

• Answer phones

• Maintain full knowledge of emergency procedures provided in the colleague handbook

• Oversee lost and found, making sure proper procedures are followed

• Complete administrative tasks and miscellaneous reports given by the Managers

• Complete assigned tasks given by the Managers

• Other duties as assigned

Qualifications

• Basic knowledge of tennis, fitness, and aquatics

• CPR and First Aid certification required

• Computer literate in Microsoft Window applications required

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

Hourly Rate: $26.88 USD Gross per hour

Additional Information

• Frequent standing and walking throughout shift

• Occasional lifting and carrying up to 30 lbs.

• Frequent kneeling, pushing, pulling, sitting

• Occasional ascending or descending ladders, stairs and ramps