Club Customer Service Outfitter

Bass Pro Shops Hamburg , PA 19526

Posted 3 weeks ago

Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:

  • Acquiring and activating new members

  • CLUB sales

  • Customer experience

  • Peer coaching and influencing

  • Regulatory compliance

Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.

Essential Functions:

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.

  • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.

  • Demonstrate products to customers.

  • Knowledgeable of advertised sales.

  • Responsible for helping meet metric goals and objectives for self and store.

  • Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.

  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.

  • Provides daily feedback and reports in a timely and accurate manner.

  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.

  • Providing service to all areas of the store based on business need.

  • All other duties as assigned by leadership.

Experience/Qualifications:

Minimum Degree Required: High School Diploma or Equivalent

Preferred Degree: N/A

Certificate(s) or License(s): N/A

Experience: 0 to 2+ Years Experience

Other Skills/Abilities:

  • Must be able to read documents, printouts, reports, computer screens, and other written communication.

  • Must be able to hear well enough to communicate with customers and co-workers.

  • Must be able to stand and/or walk to assist customers on the sales floor, etc.

  • Must be able to stock products at various racking levels, use step-stool or ladder, etc.

  • Must be able to place product on/off conveyor, trucks, shelving, etc.

  • Must be able to write, type, and use phone system.

  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Cabela's

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Club Customer Service Outfitter

Bass Pro Shops