CLS Customer Logistics Supervisor

Ryder System Hanover , MD 21076

Posted 6 months ago

Position Description

Position is typically dedicated to an assigned area of responsibility within an account or location. The incumbent ensures that productivity and operational goals are met in order to deliver customer satisfaction. Individual will be working in a dynamic environment that focuses on delivering continuous measurable improvement to the customer.


  • High School diploma or GED equivalent required

  • Experience with DOT, OSHA, and all related safety regulations required

  • Minimum of 6 (six) months supervisory experience required


  • 1-3 Years of experience in a transportation, warehouse or distribution environment preferred

  • Proficiency with Microsoft Office Preferred

  • Knowledge/Experience in transportation environment, (i.e. Shipping, receiving and inventory management, distribution or dispatch) preferred

  • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred


  • Performance management of direct reports. Developing direct reports

  • Employee relations/issue resolution New employee training

  • Disciplinary actions

  • Quality assurance Administrative duties

  • Customer satisfaction/problem resolution

  • Ensure functional area meets all productivity goals and objectives

  • Safety management and reporting

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Area Manager Logistics (Hanover MD) (Military Veterans And Spouses Encouraged)

Amazon.Com, Inc.

Posted 3 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon's transportation teams work to ensure the delivery of packages for customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers' doors on-time and in great condition. Whether it is an item large or small, we find solutions to make sure we are delivering on our promise for customers. Our Area Managers are responsible for management and supervision over the day-to-day operations of delivery stations in the Amazon network, including inbound, outbound, and sortation operations. Area Managers actively engage with site and regional operations leadership to develop and implement new operational improvements and new services. We expect our managers to continually identify ways to improve our operations. Key Job Duties * Act as second-in-command to Station Manager in managing to achieve station safety, quality, productivity and CE performance and to include interviewing, hiring, promotions, discipline, and terminations of employment * Responsible for managing associates to achieve operational metrics for areas of responsibility * Managing to meet expectations regarding Standard Work, Gemba, reporting and root cause defects * Conduct daily and weekly performance meetings * Oversee response to customer/TOC escalations * Assess and develop future production and labor plans * Interact with all support teams (LP, quality, safety, HR etc.) to develop plans to meet business objectives * Analyze and oversight of scheduling and staffing requirements for area of responsibility * Volume planning/contingency planning * Subject matter expert for all process areas in the station (Sort, OnRoad, RTS) * Ensuring process compliance and reporting for areas of responsibility (LP, Safety, Quality, HR) * Support team interaction and escalation for area of responsibility * Develop an environment that drives performance while maintaining safe environment and ensure timely reporting * Point of contact for safety/security issues that occur on site, incident commander in event of an issue * Day-to-day management/supervision, including coverage and scheduling of L4 Shift Managers * Oversight and participation in ensuring appropriate performance management for Amazon L1-L3 associates (does not apply to temporary associates) * Occasional work in direct process path (if needed) * Vacation coverage for Station Manager (if needed) Additional Job Elements: * Must be able to lift up to 49 pounds with or without reasonable accommodation * Must be willing and able to frequently push, pull, squat, bend, and reach * Must be able to stand/walk for up to 10-12 hours * Must be able to work in an environment where the noise level varies and can be loud * Must be able to work in an environment where the temperature may vary between 60 and 90 degrees, and will occasionally exceed 90 degrees * Must be able to continuously climb and descend stairs safely (applies to sites with stairs) * Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines) Amazon.Com, Inc. Hanover MD

CLS Customer Logistics Supervisor

Ryder System