Connecting people with each other and the right information is mission-critical. West develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
As a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
West's Global Technology Services (GTS) is seeking a Senior Systems Engineer (eligible to work remotely in the United States). This team is responsible for the engineering and implementation of telecom-based systems such as ACD's and PBX's that directly create revenue for the company. The core focus of the role will be on Cisco provided platforms such as UCCE, BroadCloud, and CJP.
Our ideal candidate will understand the technical details of these platforms including the application layers, and fully understands how they inter-operate with each other and other 3rd party platforms. To be successful in this role candidates will need a strong Cisco voice background with an emphasis on understanding ACD's and SIP protocol, undertaken automation efforts, excellent communication skills, ability to self-start and take initiative, and able to share their knowledge to mentor teammates.
Attributes for success in this role:
Always looking at maximizing efficiency through automation, standards and templates
Willingness to do whatever it takes to improve the platform and the team
Thrives on learning new areas and technologies
Focused on seeing an issue, fixing an issue, and then teaching others about it
100% hands on engineering
Ego is checked at the door
Understands direction can change quickly
Awareness of the emerging trends in enterprise networking including SD-WAN, hybrid cloud and application delivery
Bachelor's Degree in Computer Science/Engineering, MIS, or a related field required with a Master's degree preferred, however equivalent work experience in a similar position may be substituted for educational requirements
Engineer level certification in at least one or more operating systems required (i.e MCSE, CCNA) preferred, but not required
Experience with the following technical proficiencies highly preferred:
Experience automating provisioning using Ansible (Python, YAML)
Proficiency writing automation scripts in Python for day to day tasks
Experience in a 24/7 environment
Scaling out the infrastructure
Supporting the development team
Developing, configuring and optimizing implementation processes from inception through to start up to Go Live. Assessing processes, taking measurements and interpreting data
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
Equal Opportunity Employer/Veterans/Disabled
This position will be posted for 7 days or until the position is filled.
West Asset Management, Inc.