Cox Enterprises Raleigh , NC 27611
Posted 2 weeks ago
Company
Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Cloud Engineering Support Specialist II
Management Level
Individual Contributor
Flexible Work Option
Hybrid
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.
Primary Responsibilities and Accountabilities
As a Cloud Support Engineer at RapidScale, you will play a pivotal role in maintaining the stability and efficiency of our cloud computing services, ensuring a seamless experience for our diverse range of customers across the nation and globally. You will have the opportunity to work alongside our various other support teams, including but not limited to IaaS, DaaS, HDaaS, DRaaS. You'll have the opportunity to grow your technical expertise and contribute to our mission of delivering cutting-edge cloud solutions to our valued clientele.
Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management
Minimum:
One of the following: Associates Degree, 2 years of Technical College, 2-3 years of related work experience.
Excellent communication, presentation, writing, and editorial abilities.
Excellent organizational and time management skills.
Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
Flexibility to work alternative days and shifts as needed.
Preferred MSP experience.
Basic Microsoft AD (password resets, security groups)
Proficiency in computer usage, internet, and Microsoft Office suite of applications.
Preferred:
Fortigate
SD-WAN management
Advanced Networking
Server Performance Monitoring
N-able
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer
Cox Enterprises