*Primary Location: *510 Glenwood Ave, Raleigh, NC, USA
*Division: *Cox Communications
*Job Level: *Individual Contributor
*Shift: *Day Job
*Requisition Number: *219322
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.
DUTIES AND RESPONSIBILITIES: (Essential Duties include but are not limited to):
Be point of contact for escalations related to Cisco Security products
Create training and troubleshooting documentation
Mentor and train support organization to ensure full 24x7 support capabilities
Maintain multiple customer environments
A strong desire to learn and support RapidScales Cloud offerings
Work 40+ hours a week.
Update and Manage ticket backlog based on internal policies
Identify any high priority issues and escalate to next level
Provide a Customer-First experience while utilizing phones and email to manage tickets
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers
Educational & Soft Skills Requirements:
Current CCNP (Route Switch or Security)
Excellent communication, presentation, writing, and editorial abilities
Excellent organizational and time management skills
Flexibility to work alternative days and shifts as needed
o Rotating on-call schedule
o Days Example: Monday
o Shifts Example: Day or Evening
Preferred MSP experience
MINIMUM TECHNICAL QUALIFICATIONS:
In-depth experience (Installation, configuration, and troubleshooting) with the following:
o Cisco ASA (5506, 5516, and 5555)
o Cisco FirePower (FP2110)
o Cisco ISRs (892, 4331, 4451)
o Cisco Catalyst Switches (3XXX, and 2XXX)
Extensive experience with SNMP, ACLs, NAT, and AAA
DESIRED TECHNICAL QUALIFICATIONS:
Microsoft AD (password resets, security groups, Sites & Services, Replication, Time Synchronization)
Proficiency in computer usage, internet, and Microsoft Office suite of applications.
Citrix XenApp 7.x (PVS, Storefront, Director, Session Host, Base Image)
RDS (Basic understanding of components
Gateway server, Hosts)
Windows Server 2012, 2016 etc
Interfacing with virtual machines inside of VMWare. Adding resources etc.
Server Performance Monitoring
Who We Are
*About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox Communications Inc