Cloud Support Engineer II - Rapidscale

Cox Communications Inc Raleigh , NC 27611

Posted 2 months ago

*Primary Location: *510 Glenwood Ave, Raleigh, NC, USA
*Division: *Cox Communications
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *219322
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.
DUTIES AND RESPONSIBILITIES: (Essential Duties include but are not limited to):

  • Be point of contact for escalations related to Cisco Security products

  • Create training and troubleshooting documentation

  • Mentor and train support organization to ensure full 24x7 support capabilities

  • Maintain multiple customer environments

  • A strong desire to learn and support RapidScales Cloud offerings

  • Work 40+ hours a week.

  • Update and Manage ticket backlog based on internal policies

  • Crisis Management

  • Identify any high priority issues and escalate to next level

  • Provide a Customer-First experience while utilizing phones and email to manage tickets

  • Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers

  • Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
    Qualifications:EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
    The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.

Educational & Soft Skills Requirements:

  • Current CCNP (Route Switch or Security)

  • Excellent communication, presentation, writing, and editorial abilities

  • Excellent organizational and time management skills

  • Flexibility to work alternative days and shifts as needed
    o Rotating on-call schedule
    o Days Example: Monday

  • Friday
    o Shifts Example: Day or Evening

  • Preferred MSP experience
    MINIMUM TECHNICAL QUALIFICATIONS:

  • In-depth experience (Installation, configuration, and troubleshooting) with the following:
    o Cisco ASA (5506, 5516, and 5555)
    o Cisco FirePower (FP2110)
    o Cisco ISRs (892, 4331, 4451)
    o Cisco Catalyst Switches (3XXX, and 2XXX)

  • Extensive experience with SNMP, ACLs, NAT, and AAA
    DESIRED TECHNICAL QUALIFICATIONS:

  • VeloCloud Experience

  • Fortinet/Fortigate Experience

  • SDWAN Experience

  • Microsoft AD (password resets, security groups, Sites & Services, Replication, Time Synchronization)

  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.

  • Citrix XenApp 7.x (PVS, Storefront, Director, Session Host, Base Image)

  • RDS (Basic understanding of components

  • Gateway server, Hosts)

  • Certificates

  • Windows Server 2012, 2016 etc

  • Basic VMWare

  • Interfacing with virtual machines inside of VMWare. Adding resources etc.

  • SharePoint

  • Server Performance Monitoring

  • AlientVault

Who We Are
*About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cloud Support Engineer II Rapidscale

Cox Enterprises

Posted 3 months ago

VIEW JOBS 11/11/2021 12:00:00 AM 2022-02-09T00:00 RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack. DUTIES AND RESPONSIBILITIES: (Essential Duties include but are not limited to): * Be point of contact for escalations related to Cisco Security products * Create training and troubleshooting documentation * Mentor and train support organization to ensure full 24x7 support capabilities * Maintain multiple customer environments * A strong desire to learn and support RapidScale's Cloud offerings * Work 40+ hours a week. * Update and Manage ticket backlog based on internal policies * Crisis Management - Identify any high priority issues and escalate to next level * Provide a Customer-First experience while utilizing phones and email to manage tickets * Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers * Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction Qualifications: EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Educational & Soft Skills Requirements: * Current CCNP (Route Switch or Security) * Excellent communication, presentation, writing, and editorial abilities * Excellent organizational and time management skills * Flexibility to work alternative days and shifts as needed o Rotating on-call schedule o Days Example: Monday - Friday o Shifts Example: Day or Evening * Preferred MSP experience MINIMUM TECHNICAL QUALIFICATIONS: * In-depth experience (Installation, configuration, and troubleshooting) with the following: o Cisco ASA (5506, 5516, and 5555) o Cisco FirePower (FP2110) o Cisco ISRs (892, 4331, 4451) o Cisco Catalyst Switches (3XXX, and 2XXX) * Extensive experience with SNMP, ACLs, NAT, and AAA DESIRED TECHNICAL QUALIFICATIONS: * VeloCloud Experience * Fortinet/Fortigate Experience * SDWAN Experience * Microsoft AD (password resets, security groups, Sites & Services, Replication, Time Synchronization) * Proficiency in computer usage, internet, and Microsoft Office suite of applications. * Citrix XenApp 7.x (PVS, Storefront, Director, Session Host, Base Image) * RDS (Basic understanding of components - Gateway server, Hosts) * Certificates * Windows Server 2012, 2016 etc * Basic VMWare - Interfacing with virtual machines inside of VMWare. Adding resources etc. * SharePoint * Server Performance Monitoring * AlientVault Who We Are About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. About Cox We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Enterprises Raleigh NC

Cloud Support Engineer II - Rapidscale

Cox Communications Inc