Cloud Support Eng. II (Sec) - Amz8240978

DESCRIPTION

MULTIPLE POSITIONS AVAILABLE

Company: AMAZON WEB SERVICES, INC.

Position Title: Cloud Support Eng. II (Sec)

Location: Seattle, Washington

Position Responsibilities:

Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community.

Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, Security, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance.

Analyzing product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

Position Requirements:

Master's degree or foreign equivalent degree in Information Sciences and Technology, Networking, Information Technology, Computer Science or a related field and one year of experience as a Cloud Support Engineer or a related occupation. In the alternative, employer will accept a Bachelor's degree or foreign equivalent degree in Information Sciences and Technology, Networking, Information Technology, Computer Science or a related field and three years of experience as a Cloud Support Engineer or a related occupation.

Must have one year of experience in the following skills: • Providing Linux and/or Windows Operating System support; • Deploying and troubleshooting Firewalls and TCP/IP systems; • Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization and/or distributed networks; • Experience with Identity and Access concepts and technologies to secure production and corporate access, including at least one of the following: SSO, SAML, Federated Identity, RBAC, authentication and authorization solutions; • Performing Network administration, including the following: DNS, TCP/IP, Load Balancing, and VPN solutions; • Working with HTTP/HTTPS or SSH connection protocols. 100% telecommuting permitted; work may be performed from anywhere in the U.S. #0000

PREFERRED QUALIFICATIONS

Please see job description and the position requirements above.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.