Cloud Support Associate - Developer & Mobile Services

Amazon.Com, Inc. Seattle , WA 98113

Posted 3 months ago

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most innovative, and #2 most admired. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.

Internet of Things, Serverless Computing, Mobile Development, Game Development

For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, Lumberyard. These are some of the services that we help our customers use to their maximum potential.

Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are smart, fanatical about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.

Are you ready to make a difference and help our customers to make the most of AWS Developer and Mobile services? If reading this has ignited the passion for tech and cloud in you, read on.

Every day will bring new and exciting challenges on the job while you:

  • Learn and use groundbreaking technologies

  • Interact with engineers from leading technology companies around the world

  • Field and manage technical customer issues via phone, chat and email

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams

  • Drive customer communication during critical events

  • Write tutorials, how-to videos, and other technical articles for the AWS customer community

  • Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.

  • Flexible schedule: Salaried role with flexible start time of 7 or 10 AM.

  • Open to working 1 weekend day as part of an offset 5 day week (Sun-Thurs or Tues-Sat)

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Cloud Support Associate - Developer & Mobile Services

Amazon.Com, Inc.