Fanatics Inc San Mateo , CA 94401
As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team merchandise by partnering with top leagues, clubs and soccer brands worldwide to offer the largest collection of timeless and timely gear from every pro and college team online, on your phone, in stadiums or on-site at the world's biggest sporting events. A top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics (www.fanatics.com), FansEdge (www.fansedge.com) and Kitbag (www.kitbag.com) brands, as well as the largest selection of sports collectibles and memorabilia through Fanatics Authentic (www.fanaticsauthentic.com). A multi-channel company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). The company's in-venue and event retail portfolio includes the NBA, NHL, NASCAR, Wimbledon, Kentucky Derby, The Ryder Cup, Manchester City, Texas Longhorns, Pittsburgh Pirates, San Francisco 49ers, and New Jersey Devils, allowing fans to experience a seamless shopping experience across online, mobile and physical store locations.
On Fanatics' Cloud team, we support many other engineering teams. We typically move at a fast pace and try to ensure that people know what is happening. We've grown to a size where there are many moving parts, and we need your help!
As a Success Engineer, you'll work with the rest of the Cloud team, testing the tools & services they build from a customer perspective, creating technical documentation, and providing feedback on the experience. Examples include:
Trying a new build service and pointing out a better method of migrating job configurations so it will have less of an impact on our consumers.
Regularly deploying services, finding snags in the process, and writing code & documentation to improve the experience.
Helping the team level up their communication in our support channel, our documentation, and in presentations, by providing boilerplate, review, and consistently understanding our customers' perspective.
Writing up a weekly internal blog post, calling out what's been delivered, what's upcoming, and other useful tech tips.
Managing our internal Q&A section - think StackOverflow for Fanatics' engineering
Skills that will make you successful in this role:
Unbridled curiosity - you may regularly encounter technologies that are new to you, or issues that don't make sense. This excites you!
Skillful communication - Internally, you'll be helping our engineers understand why and how to improve the products they produce. Externally, you'll be communicating (mainly written, but likely spoken often) with engineers who are new to the company, to a service or technology, or who have encountered unusual behavior.
General technical acumen - you'll be expected to function fairly independently. The cloud team will be around to support you, but a solid foundation and an ability to learn and operate on your own will be wonderful.