Cloud SRE Manager

Job Title

Cloud SRE Manager

Summary of the role:

As part of the Amadeus TSI Platform Foundations Services organization, the Manager Cloud SRE is responsible for Amadeus Cloud Platform availability and performance stability while leading the Amadeus Cloud Services (ACS) and Cloud SRE engineering teams. Amadeus Technology Security Innovation and Agility organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global travel industry.

The role is responsible for building efficient SRE teams providing monitoring and automation solutions enabling the organization to provide proactive support approach and accelerate service recovery while increasing the uptime of the platform and services.

The person in this role is constantly looking for improvements and understands the impact of the quality of the services the teams provide on customer satisfaction of the platform used around the world 24/7/365.

He or she will collaborate with other leaders to create engineering best practices through coding and delivery standards to ensure stable release and run time of the platform, continuously improving, and optimizing through automation.

Directly lead resources located in Bogota in partnership with the competency center leader.

Directly manage the Service Reliability Engineering, Datacenter and Cloud Infrastructure engineering teams.

The ideal candidate will have a deep understanding and experience providing Service Reliability engineering services and significant experience in service delivery, incident, problem management and continuous improvement.

This is a hybrid position which would require you to come into our Bogota office 2-3 days a week.

In this role you'll:

• Manage availability and performance of production revenue generating systems in the cloud.

• Operationalization of Chaos engineering practice.

• Automation or elimination of repetitive tasks while increasing cost effectiveness.

• Focus on reduction of risks to availability, latency, and efficiency.

• Assist and provide input in proactive capacity planning.

• Designs, sets, and manages appropriate monitoring and alerting ecosystem to ensure operations teams proactively detect impact to service availability.

• Implement automation and orchestration for manual processes required to operate and deploy cloud services.

• Create and supervise the execution of strategies focused on automating technical operations and incident support.

• Collaborate with other departments to develop and implement IT service standards and policies to promote efficiency and effectiveness.

• Maintain relationships with key stakeholders to ensure IT services align with their needs.

• Responsible for support escalation rotation, offering 24/7 leadership support for major incidents during and after business hours including weekends.

About the ideal candidate:

• Minimum 10 years of experience working on information technology

• Minimum 5 years experience managing technical teams

• Minimum 2 years experience working with cloud technologies (Azure, GCP, or AWS)

• Experience building and managing Openshift/K8s clusters

• Experience with build configuration management (e.g. Chef, Puppet, Saltstack, Ansible) and deployment optimization

• Experience with CICD for Java, DB/PLSQL, Oracle Fusion, Apigee, .NET, etc.

• Familiarity with Deployment & Monitoring tools Experience with code repositories such as Git, Bitbucket, Github, etc.

Other:

• Fluent in English

• Business Analysis, Operational Leadership

• Strong negotiation, organizational, and facilitation skills.

• Able to work under pressure, meet deadlines and handle multiple complex projects simultaneously.

• Skilled in developing effective partnership relationships with portfolio stakeholders

• Experience in strategic planning and analysis

Working at Amadeus, you will find

A critical mission and purpose

• At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn

• Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment

• Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer

• Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model

• We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community

• We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company

• Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.