Cloud Solutions Engineer

The Cloud Solutions Engineer is responsible for the planning and delivery of cloud based customer solutions, capture and refine requirements across multi-disciplinary teams, actively address issues, setting priorities when appropriate and assist clients with ongoing support for applications.

What you will do:

• Responsible for consulting with clients and advising them how to integrate Equifax products and services to solve their business problems.

• The consulting engagement usually also involves identifying and implementing improvements to the clients existing business processes.

• May be a point of contact to clients regarding overall and day-to-day service delivery.

• Responsible for client satisfaction and is responsible for the quality of services provided.

• Participate in customer Transformation to Cloud and validate customer solutions in Cloud environment

• Coordinate customer migration from legacy platform to new cloud platform

• Participate in the design, build, test and implementation of Operations deliverables to support project initiatives

• Project coordination - Assist with basic tasks of application deployment and setup; Troubleshooting application availability and provide 1st line production support for VIP customers

• Participate in incident, problem and change management with accurate reporting

• Coordinate post production activities with customer delivery to ensure on-time delivery

• Prepare appropriate documentation

• Prioritizes and organizes own work to meet deadlines and deliver quality results

What experience you need:

• Bachelor's degree in engineering or related disciplines

• Must be proficient in the use of API Client tools e.g. Bruno, Postman, etc.

• 4+ years in a related position having proven your time management, organizational, team collaboration, problem-solving, and communication skills

• 4 years of experience in a client facing, technology focused position

• Minimum 1 year of experience working in Cloud technology Jira, Confluence or other agile tool experience

• A strong background in designing, implementing, business Analysis, and supporting customers is required

What could set you apart:

• Experience with Cloud transformation, Change Management (OPS), Operational Excellence, Process Improvement (OPS), Systems and Technology Integration

• Implementation knowledge of Google Cloud