Cloud Solution Engineer III - M365

Zones, Inc. Orlando , FL 32801

Posted 1 week ago

As a Senior M365 Solution Engineer your tasks may vary day-to-day but primarily will focus on customer implementations and migrations, implementation and operation automation, best-of-class support for internet applications, technical optimization and configuration as well as support operations within the M365 ecosystem (SharePoint on-premises, SharePoint Online, Teams, Power Platform, OneDrive for Business, etc.). The ideal candidate will be able to adapt seamlessly to the organization and the customers we serve, be technically savvy as well as enjoy learning new technologies. This role will also work with a team of Solution Engineers that will require mentoring as well as the creation of a larger set of repeatable reference architectures for use by additional delivery teams.

Required Skills

  • Minimum 8+ years of SharePoint on-premises and/or SharePoint Online System Administration, Migration and Implementation experience within the M365 cloud offerings

  • Specifically, migration and implementation experience within:

  • Microsoft Teams planning, tooling and migration implementation experience

  • Microsoft Teams telephony planning, tooling and migration implementation experience

  • SharePoint 2010-2019 planning, tooling and migration implementation experience

  • SharePoint Online planning, tooling and migration implementation experience

  • OneDrive for Business planning, tooling and migration implementation experience

  • This position will require you to acquire the following certifications within the first six months of employment if you do not already possess them:

  • Microsoft 365 Certified: Teams Administrator Associate or its current equivalent

  • Creation of reference architectures (runbooks) for future reuse by the larger Zones Cloud team

  • Technically minded and understands a wide range of system platforms

  • Clear comprehension of the overall IT infrastructure and application stack

  • Ability to produce and roll out processes and tools in order to improve effectiveness

  • Analytical skills to assist in the resolution of complex issues that may be time sensitive

  • Ability to provide high-level support for technical clients

  • Clear understanding of various network topologies and protocols

  • Ability to estimate effort to complete tasks and meet pre-defined objectives

  • Ability to plan, organize, schedule, and manage activities during delivery and management of a project once the primary deliverables are complete

Nice to have Skills

  • Power Platform Experience
  • M365 EM&S experience

Specific Duties and Responsibilities

  • Liaison with the Pre-Sales Solution Architect to validate technical approaches as well as estimated level of effort, in-scope, out-of-scope, etc. for various M365 ecosystem and their related on-premises counterparts in SharePoint, OneDrive for Business and Microsoft Teams engagement opportunities

  • Deliver sold Professional Services engagements for various SharePoint, OneDrive for Business and Microsoft Teams engagement opportunities

  • Work directly with the PMO to coordinate pre-kickoff, implementation as well as long term management duties for each customer engagement

  • Specifically, you will be expected to manage expectations for Customer implementations, schedules (timeline), and overall planning both with the internal Zones Team as well as with the Customer

  • Lead Customer Cloud Proof-of-Concepts, Implementations and Migrations

  • Participate in 24/7 technical support coverage across the Cloud environment and applications as necessary

  • Creation of thorough specifications, plans and activities to ensure successful Customer implementations or migrations

  • Provide responsible, timely, detailed status of progress and expectations

  • Drive to change and constantly improve the service that is delivered to the Customer with minimum disruption

  • Communicate with and potentially mentor either on-shore or off-shore Cloud Solution Engineers within your project team as needed

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today's top brands.

Zones nfrastructure offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Customer Advocacy III

Marriott Vacations Worldwide

Posted 4 days ago

VIEW JOBS 1/12/2021 12:00:00 AM 2021-04-12T00:00 Job Description Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. CLS Generic Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes. Specific Job Summary (describe the nature and purpose of the position) Develop, implement and maintain a comprehensive customer care and social media strategy for Marriott Vacations Worldwide. Exercise authority to make final decisions on behalf of senior management for the Company in the resolution of customer complaints and customer service exceptions. Reports to: Vice President Customer Advocacy Interfaces with: Inter/Intra department personnel at many levels of the organization, including all MVW Corporate departments and resort sites, off-site offices, owners, customers, partners, and exchange company. CLS Generic Expected Contributions * Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. * Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. * Works to enhance the organization's capabilities through effective staffing and development of others by: * anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff. * using appropriate MVW interviewing tools to hire the best managers available from inside or outside. * setting and maintaining high standards for team and individual performance. * providing timely coaching and feedback. * making and rewarding distinctions in performance. * Assists more senior associates in achieving business results by: * acting in a consultative fashion to implement programs impacting the broader organization. * assisting in the development and communication of broader organizational goals. * achieving results against budget within scope of responsibility. * taking calculated risks to move the department or team forward. * developing and using systems to organize and keep track of information. * balancing the interests of own group with the interests of the organization. * working with others to identify and remove barriers to success. * Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. * Performs other duties as appropriate. Specific Expected Contributions (including duties and responsibilities) * Lead the Customer Care Strategy for Marriott Vacations Worldwide (MVW), direct the training and development for Customer Advocacy. * Lead the Social Media Response Strategy for Marriott Vacations Worldwide (MVW), direct the training and development for social media response and direct the social media reporting and analysis for Marriott Vacation Club International. * Implementation of a comprehensive customer care and social media strategy for MVW. * Develop and monitor customer care and social media procedures for MVW. * Evaluate and refine onsite and offsite customer response procedures, supporting collateral and technology. * Manage the priority response process for all MVW service recovery issues. * Execute a strategy for online customer feedback tracking and response including monitoring, response, reporting, analysis and root cause elimination * Conduct ongoing analytics for the performance of MVW customer care metrics. * Maintain reporting on service recovery performance and social media metrics. * Ensure senior management receives accurate data and information on the customer perception of the division services and products. * Provide ongoing training and development of Customer Care Managers. * Identify department training needs and implement training solutions * Maintain consistent reporting metrics for the division containing customer feedback, analysis of root cause and recommendations for problem elimination. * Maintain confidentiality regarding all business matters. * Take a proactive approach to customer service. * Ensure proper training and tracking of customer contacts on MVW Issue Tracking Systems. * Develop and maintain internal billing mechanism to charge the appropriate department. CLS Generic Candidate Profile Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate management experience. College degree and/or relevant experience generally required. Specific Candidate Profile (the education, experience, skills and attributes that are important for this position) Education: * A four-year college degree preferred or equivalent work experience. Experience: * 7-10 years of experience in a customer service operation. At least 2 years of experience with Marriott Vacations Worldwide (MVW) preferred. Skills and Attributes: * Ability to work alone and make decisions independent of daily supervision. * Strong customer service focus and skills with previous experience in proactive techniques. * Good time management skills. * Highly developed problem-solving skills. * Mature professional attitude with good interactive personal skills. * Detail-oriented; strives for excellence in all assignments. * Professional demeanor and appearance. * Excellent organizational skills in order to manage multiple task/priorities simultaneously. * Excellent verbal and written communication skills. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide Orlando FL

Cloud Solution Engineer III - M365

Zones, Inc.