Cloud Product Manager

Total System Services, Inc. Alpharetta , GA 30023

Posted 2 months ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Drives the product vision for the assigned portfolio. Helps to shape the product roadmap based on client and user feedback, usage metrics and competitive research. Works closely with internal departments (Product Development, Services and Sales) and external stakeholders (customers and partners) to strategically improve the product portfolio. Manages the Product Life Cycle process for portfolio product offerings. Actively supports sales with expertise, consulting, tools, and collateral. Accountable for product P&L including revenue and profit growth for existing and new products in the geographic or vertical markets assigned. Acts as the products' champion within the company for portfolio product offerings. Accountable for definition of TSYS cloud value proposition and delivery model across Public, Hybrid, and On-Prem options. Responsible for crafting service offerings around overall cloud elements, DR/BC, SLA construct, and overall articulation of how the cloud service hangs together

What Part Will You Play?

  • Define the go-to-market strategy, product positioning and value proposition for our products as it relates to a cloud offering - consider all flavors such as private, hybrid, public etc.; Communicate the value proposition to stakeholders and continuously refine the value proposition

  • Understand Cloud service provider value proposition and how is gels with TSYS products and services to subsequently define the value proposition for TSYS' customers

  • Understand how the legacy mainframe products map to new cloud based micro-services

  • Acquire deep knowledge of the TSYS Issuer solutions and services, technical cloud roadmap for converting these product and services to Cloud and identify key areas of competitive differentiation

  • Create the packaging/bundling strategy for modernized services in conjunction with services that may stay on legacy platforms for some period of time

  • Consider various GTM structures in light of differences in client demands, markets, line of business etc. - what are the flavors of infrastructure models and which segments (market, customer type, geography etc.) do they apply to

  • Collaborate with stakeholders such as sales, product, regional pricing teams, legal etc. to select the applicable GTM structure for each segment

  • Refine the GTM structure as time passes based on client feedback and new information obtained (continuous improvement)

  • Own designing business models, channel strategy, target segments, customer profiles, and business case for relevant use-cases.

  • Leads the "big picture" of challenges impacting the customer experience, including the technical, functional, and process considerations, and creatively defines the GTM strategy to address those challenges.

  • Acts as a bridge between product managers and sales personnel as the cloud offering (value proposition) expert : be the expert on value and price differential between various flavors of modernized services (private, public, hybrid etc.), which approach to take for modernized services (all or none ), how much to customize offerings etc.

  • Obtain market data and competitive intelligence to inform our GTM strategy. Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements.

  • Understand the implications of the product roadmap for modernized services on our GTM approach. Provide inputs to product managers as they make decision about which features to add to roadmap - tie together the solution to the underlying infrastructure component

  • Collaborate with marketing and product teams for content creation and messaging that reflects target markets and target personas

  • Provide product expertise and competitive intelligence on sales opportunities.

  • Work with the pricing resource to craft a pricing structure for modernized services

  • Develops and communicates a point of view on complex technical topics. Aligns multiple domains, both technical and non-technical, on this common vision.

  • Creating, articulating, and positioning an innovative and compelling value proposition so that TSYS customer executives clearly realize the benefits and transformational value of migrating to a TSYS+Cloud solution

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree

  • Relevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

  • Typically a minimum of 8 years

  • Demonstrated track record in product development/management, preferably with cloud based SaaS products and/or with Agile methodologies such as User Centered Design, Lean Startup, XP, or Scrum. Solid business understanding of applicable global regulatory and compliance requirements.

  • Possession of a unique and balanced blend of business and technical acumen

  • Broad technical breadth including familiarity with public-private-hybrid cloud such as AWS, Azure, Google cloud, ; Knowledge of cloud computing technologies

  • Knowledge of Microservices Architecture and Applications Integration Principles

  • Experience as a cloud product manager, cloud product strategy manager or a similar role

  • Experience moving products to cloud-ready, building products that are cloud ready, packaging together of multiple cloud services in a cloud environment

  • Experience working(in any capacity) on migrating products from mainframe/legacy systems to distributed/Cloud.

  • Experience and successful modernization at large corporations (re-platforming, re-hosting and service enablement) in any capacity

  • Ability to design the future state and the path to get there, accounting for near-term product deliverables

  • Ability (and preference) to work in an Agile environment.

  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

  • Ability to level up & down messages, verbally & in writing (PPT, Word, Outlook), across organization.

  • Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.

Preferred Qualifications

  • Master's Degree
  • MBA preferred
  • Experience in a SaaS type of environment

  • Knowledge of the distributed technology space: languages, frameworks, techniques, industry trends.

  • Experience working on pre-sales initiatives for projects involving a shift from on-prem to cloud. Experience designing patterns for moving from legacy environments to cloud and influence strategic direction

  • Experience engaging and influencing senior executives and familiarity with large projects decision making processes in enterprise customers.

  • Experience in sales or business development in the application modernization market

  • Understanding of developing business cases for large investments/projects.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge
  • Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
  • Job Complexity
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
  • Supervision
  • Acts independently to determine methods and procedures on new or special assignments.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Product Manager

FIS

Posted 1 week ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 15 - 25% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ABOUT THE POSITIONS We're seeking seasoned Product Managers (7-10 Years' experience) in the following areas: * API and UX API feature definition and evolution, onboarding tools, UX for management and reporting interfaces, dev portals, product documentation and sales support * RealNet for Fis Product lead for RealNet offering to Financial Institutions including XB and Modulr * Payments In Enabling our Payments IN network leveraging existing and new domestic banks, PSPs (eg. TransferMate) to enable Payments IN and Account Receivable services (eg. integration to GetPaid, Paymetric etc.) POSITION OVERVIEW Manage life cycle product planning activities and high-quality delivery of FIS new products, enhancements and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate. WHAT EXPERIENCE WILL YOU NEED? * You will have 7-10 years of product management experience in the areas listed above and are able to navigate the product lifecycle from business case to requirements definition to execution and go-to-market. * You will have a strong understanding of why, and an uncanny ability to communicate it; you will be disciplined to translate the why into 'what'. * You take a client-first approach to product design and development. * Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence * Effective presentation and interpersonal skills * Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally * Requires strong time management skills, attention to detail and must be resourceful * You have excellent written and verbal communications skills: adept in communicating ideas to all levels of management in a clear, concise and professional manner across variety of business, financial, and technical ranges. * You are a problem-solver with a positive attitude. WHAT YOU WILL BE DOING * Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings. * Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved. * Prepare business cases for new product ideas that reflect evidence of market demand and financial viability. * Prepare and present product roadmaps. * Manage project inventory during budget planning process; interlock on companion activity and prioritize as necessary to execute against plan throughout the year. * Monitor and understand product's profit and loss statement. May be responsible for revenue and profitability of assigned products. * Engage with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practice open and honest communications with clients. * Collaborate with marketing, operations, and other internal partners to define the end-to-end client experience and ensure product launch readiness criteria are met in alignment with Ethos standards. * Coordinate pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determine success criteria. * Collaborate with senior management to provide content for market messages, sales collateral and as needed RFPs (request for proposal). * Interact with key suppliers and partners. WHAT WE OFFER YOU * A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities * A broad range of professional education and personal development possibilities - FIS is your final career step! * A variety of career development tools, resources and opportunities * Time to support charities and give back in your community * A fantastic range of benefits designed to help support your lifestyle and wellbeing . Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass FIS Alpharetta GA

Cloud Product Manager

Total System Services, Inc.