Cloud Operations Engineer

UBS Nashville , TN 37201

Posted 2 months ago

Are you an expert when it comes to collaboration tools like O365, Skype for Business and Exchange? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We're looking for a IT support analyst to:

  • Manage integration of the Office Suite on O365 i.e. Exchange, Skype, Teams, SharePoint, AD (FS), OneDrive, etc

  • Manage and monitor Office 365 services and hybrid infrastructure.

  • Document changes to the systems using change management best practices.

  • Maintain a highly secure system through proper configuration and system access monitoring.

  • Assist with the migration of large volumes of data into the cloud platform.

  • Troubleshoot and resolve issues with user access to cloud services.

  • Monitor and communicate to stakeholders the performance of the services.

  • Ensure service delivery meets the business requirements (based on defined SLAs).

  • Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.

  • Champion the adoption of Office 365 services as appropriate for our business.

  • Assist with the creation of policies around the proper use of Office 365 services and support.

  • Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution

  • Ensure workflows, processes, tooling and applications are of the highest quality standard.

  • Contribute expertise to the management of existing and new IT products and services.

  • Define workarounds for known errors and initiate process improvements.

  • Maintain a knowledge database.

The Collaboration services (CS) team is a dedicated function that resides under the UBS Technology Operation Center (TOC) support function. As part of the CS Team the successful candidate will perform hands-on tasks to migrate, manage and maintain our Microsoft O365, on prem Exchange 2016 and Skype for Business Offerings and related technologies

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Cloud Operations Engineer