Cloud Operations Engineer III

Job Summary

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you're collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that's revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

Responsibilities

Technical and Standard Practices

• Manage and monitor all installed systems and infrastructure (Azure/AWS/LogicMonitor) and proactively ensure the highest levels of systems and infrastructure availability.

• Liaise with internal team(s) and other personnel to address Infra/Product/Customer Access related problems.

• Play an integral role in design, testing, and implementation of custom tools/applications that are relevant to the company needs.

• Advise team members on performance bottleneck issues and procedures to ensure a consistent level of performance that brings value to our customers using our software.

• Work diligently within our Incident and Request Management system (JIRA) to manage tickets from both our internal business users and our customers to provide value in a timely manner.

• Implementing changes for our customer products and environments while complying with our existing Change Management policies consistently

• Drive programs within the team to automate and improve documented processes.

• Demonstrate consistent success with the fundamentals of Service Management and working within a ticket management system.

• Work within our Azure Dev Ops system to run pipelines and processes that provide value to our business teams.

• Participate in our critical incident response workflow and call bridges to help resolve issues for our existing Cloud customers in production.

Team and Knowledge-Centric Collaboration

• Writing and maintaining professional-level internal and customer-facing knowledge articles.

• Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements.

• Be "All-In" with our company's Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture).

Customer-Centric Experience/Relations

• Providing best-in-class customer experience/service.

• Practice professional-level soft skills when communicating with internal staff and/or external customers.

• Take personal ownership of customer satisfaction in resolving staff concerns and issues.

Qualifications

Technical Skills

• AWS and Azure Management Expertise: In-depth knowledge of AWS configurations, settings, services and applications

• Workflow Development: Ability to create complex workflows that match an organization's processes and practices.

• Atlassian Products: Familiarity with other Atlassian products such as Jira Software, Confluence, and Bitbucket can be beneficial.

• Scripting and Automation: Proficiency in writing scripts using Powershell

• Database Management: Understanding of database concepts, query languages (e.g., SQL), and basic ability to interact with databases.

General Abilities

• Problem-Solving: Strong analytical and critical thinking skills to troubleshoot issues and devise efficient solutions.

• Communication: Excellent communication skills to interact with stakeholders, understand requirements, and provide training/support.

• Teamwork and Collaboration: Ability to work collaboratively in a team environment, including with cross-functional teams.

• Adaptability: Flexibility to adapt to new tools and technologies as they become relevant to the Cloud ecosystem.

• Time Management: Skill in managing time effectively to balance multiple tasks and meet deadlines.

• Continuous Learning: Commitment to continuous learning and staying updated with the latest Cloud features and best practices.

• Attention to Detail: Mindfulness to ensure configurations and customizations do not compromise system integrity or user experience.