Cloud Engineer III (Avd)

Overview

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Old National Bank is looking to fill the role of Cloud Engineer III (AVD). As the Cloud Engineer, specializing in Azure and Azure Virtual Desktop (AVD), you will play a critical role in designing, implementing, and maintaining cloud-based solutions that enhance end-user experiences, security, and productivity. Your expertise in managing endpoints, configuring Intune policies, and optimizing virtual desktop environments will contribute to the organization's success. The main responsibilities of this role are:

Key Accountabilities

• Provide end-to-end support for Azure Virtual Desktop (AVD) environments, including diagnosing and resolving complex and critical issues, liaising and collaborating with senior engineers or Microsoft product teams, documenting and updating customer cases and solutions, providing feedback and suggestions to improve AVD service quality and customer satisfaction, and participating in service improvement initiatives and projects.

• Manage and optimize the AVD session hosts, including assigning them to new users, scaling them up or down based on the demand and utilization, providing on-call support for critical incidents, and monitoring and troubleshooting issues.

• Design and implement endpoint management and security strategies using Microsoft Endpoint Manager (Intune), including configuring policies for device compliance, conditional access, and security baselines, and monitoring and troubleshooting endpoint issues.

• Architect, deploy, and manage AVD environments for remote desktop access, collaborating with cross-functional teams to integrate AVD with other Azure services and developing and maintaining infrastructure scripts using tools like Terraform or ARM templates to automate deployment and scaling of virtual desktops and associated resources.

• Implement user experience enhancement within AVD, including profile management, application delivery, and user personalization, and ensuring seamless access to virtual desktops across devices and locations.

• Enforce security and compliance policies for AVD, including encryption, access controls, and data protection, and monitor AVD environments for vulnerabilities and apply necessary patches.

• Work closely with IT support teams to address user issues related to endpoints and AVD, and document configurations, best practices, and troubleshooting steps.

Key Competencies for Position

Problem Solving/Decision Making

• Seeks to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examines problems from various angles and remains open to exploring solutions based on inputs from various perspectives. Recommends process improvements as appropriate to prevent future issues.

Collaboration

• Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plan. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives.

Drive and Execution

• Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learns from experience and strives to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods in order to improve performance/achieve goals.

Planning and Organizing

• Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly defined objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision. Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstance to ensure targets/deadlines are met.

Qualifications and Education Requirements

• At least 5 years of experience in azure virtual desktop or similar cloud-based virtual desktop solutions

• Advanced knowledge of azure virtual desktop architecture, administration, configuration and troubleshooting

• Experience in azure virtual desktop migration, backup, and disaster recovery

• Experience in Microsoft Endpoint Manager (Intune) policies and configuration profiles

• Excellent communication, collaboration, and problem-solving skills

• Certification in azure virtual desktop or related azure technologies is a plus

Key Measures of Success/Key Deliverables:

• Successfully designing, developing, and deploying cloud-based applications and infrastructure using best practices and industry standards.

• Effectively monitoring, troubleshooting, and optimizing the performance, availability, and security of cloud systems and services.

• Implementing and managing cloud automation, orchestration, and integration tools and frameworks.

• Collaborating with other engineers, developers, and stakeholders to deliver high-quality cloud solutions.

• Keeping up-to-date with new cloud technologies and trends, and incorporating them into their work.

• Providing excellent technical support and guidance to clients and end-users.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

We continually seek highly motivated and talented individuals. Our people are critical to our Company's strategy and success. In return we offer competitive compensation with our salary, bonus program, day 1 effective, exceptional BC/BS medical, Delta dental, Headspace mental health support and vision insurance, 401k Company "match" dollar for dollar (100%) of the first 5% contributed into the Plan. Continuing education and a unique opportunity with a growing, client-focused and collegial company.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!