Cloud Customer Relationship Manager

We are seeking a highly motivated Cloud Customer Relationship Manager to join our multi-million-dollar national intelligence Cloud program. As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies. This role is crucial in ensuring effective and consistent messaging to various stakeholders.

As a Cloud Customer Relationship Manager, you will be responsible for managing and enhancing relationships with our diverse customer base. Your primary goal will be to ensure customer satisfaction, managing customer inquiries, communicating complaints, gathering feedback, and collaborating with other departments to improve the overall customer experience. Strong communication, interpersonal, and problem-solving skills are essential for success in this role.

Responsibilities include but are not limited to:

• Act as the primary liaison between the company and our customers, building and maintaining strong relationships.

• Respond promptly to customer inquiries via various channels with professionalism.

• Communicate and work with team to solve customer complaints and issues in a timely and satisfactory manner, striving for first-contact resolution whenever possible.

• Proactively reach out to customers to gather feedback, address concerns, and identify opportunities for improvement.

• Utilize tools to manage customer interactions, track communication history, and analyze data to identify trends and patterns.

• Collaborate with Technical teams and Communications teams to ensure alignment on customer needs and deliverables.

• Develop and implement strategies to enhance the overall customer experience and increase customer satisfaction and loyalty.

Required Qualifications:

• Active TS/SCI with Polygraph

• Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.

• Proven experience in customer service, customer support, or a related role.

• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.

• Excellent problem-solving abilities and a proactive approach to addressing customer needs.

• Proficiency in Microsoft Office suite.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• A passion for delivering exceptional customer service and a commitment to customer satisfaction.

• Outstanding verbal and written and editing communications skills.

• Proven critical thinking skills.

• Must be comfortable researching cloud technologies.

Desired Qualifications:

• Understanding of basic cloud technologies and terminology.

• Experience with data visualization and analytical tools.