Cloud Consultant

Try Cake Cypress , TX 77429

Posted 2 weeks ago

About Sysco LABS

Sysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco's commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS uses customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem.

Our innovation will improve everything from the ordering process, inventory, pricing and automation to the in-restaurant customer experience. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS' mission is to improve the Sysco customer experience and consistently deliver cost savings and new innovations through technology.

About the Role

The Cloud Consultant will support Sysco's customers through the training period and take responsibility for ensuring each customer has the skills and familiarity required to operate Sysco's e-commerce systems successfully within his/her restaurant. The Cloud Consultant will also work to engage and influence the interest in CAKE products including POS, Guest Manager, eCommerce and others.

  • Act as a product expert for our platforms, understanding all features and functionality of the product along with the roadmap for future functions

  • Train customers using phone and web tools on new products and updates

  • Adhere to strict Service Level Agreements on milestones throughout the training process

  • Manage and respond to communication from customer and Sysco's eCommerce Team in a timely, efficient manner

  • Conducts training and coaching to new and existing team members on customer service skills, Sysco digital platforms, internal systems, and other concepts as required

  • Collaborates with leadership and other members of the Sysco eCommerce team by providing feedback on curriculum

  • Partners with manager in the development of training curriculum as needed for new products, webinars and instructor led training

  • Provide feature and usability feedback to the sales, product, and development teams

  • Other duties as assigned

About You

The Cloud Consultant will have demonstrated bias toward customer service but an operational understanding of Sysco's responsibility to its customers. S/He will also have experience in directly handling customers in a phone based environment and/or experience working as a technical/virtual trainer with web tools.

  • Minimum of 3 years virtual training or customer support experience

  • Demonstrated ability to train technical product to non-technical users in a virtual environment

  • Superior time management and organizational skills

  • Excellent written and verbal communication skills

  • Strong problem solving and deductive reasoning skills

  • Demonstrated conflict resolution skills

  • Strong collaboration skills within and out of the Sysco Academy team

  • Ability to work independently and manage individual schedule

Bonus points for

The Sysco Academy Cloud Consultant would ideally have a background in a virtual training or phone based customer support environment.

  • Hospitality experience a plus

  • Strong knowledge of virtual ordering or inventory systems, or other hospitality/retail technology preferred

  • Previous experience in virtual training or remote customer support preferred

  • Familiarity with CRM software such as Salesforce, SugarCRM, Zoho, Act, Microsoft Dynamics CRM, etc.

  • Strong familiarity with Microsoft Office Suite products

  • MAC experience preferred

  • Previous employment experience in start-up company is a plus

  • BS/BA or equivalent work experience

At Sysco LABS, you will be on a team who values trust, learning and working closely together to build groundbreaking experiences for our customers. Come join us!

We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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Cloud Consultant

Try Cake