Cloud And IT Infrastructure Specialist

Cloud and IT Infrastructure Specialist

(IT System Administration

• Journey)

Monday

• Friday | 8:00 AM - 4:30 PM | HYBRID

This position will operate in a hybrid work setting with the requirement to come into the office once per week, and as needed. Our office is located in Olympia, WA. Additionally, the hiring authority reserves the right to make a hiring decision at any time. It is to the applicant's advantage to apply as early as possible. 

Note about the salary: The salary listed does not include a 3% General Wage increase effective 7/1/2024.

Please Note: This position will operate in a hybrid setting with the requirement to work in the office at least one (1) day per week, and as needed. Projects, urgent workloads, and on-site events may necessitate additional days at the office. The working schedule is typically Monday through Friday, 8 A.M to 5 P.M. However, evening and weekend work may be required during project implementations and for urgent issues. This position is required to participate in an on-call rotation. Alternative scheduling will be considered, and the required schedule may vary based on the needs of the agency.

Our Enterprise Technology Solutions (ETS) IT shop is not just another team in a government agency. We are a customer driven technology division that provides innovative solutions that connects people and simplifies work. Our technology solutions impact other state agencies, counties, cities, and the people of Washington. As a member of the ETS team you will have direct influence on Enterprise IT solutions. We innovate, we collaborate, we challenge, and we respect new ideas. If you are looking for a Challenging and Meaningful career, a place where your talents make a difference in the lives of Washingtonians, ETS is the place for you.

What You Will Be Doing:

As a Cloud and IT Infrastructure Specialist within our team, you'll play a crucial role in ensuring the seamless operation of essential services for the Department of Enterprise Services (DES) and its wide-ranging customer base across the State of Washington. Working within a dynamic technical team, you'll serve as both a subject matter expert and a professional consultant, guiding the agency and its customers through complex technical challenges. Your responsibilities will encompass everything from supporting the transition of servers and applications to modern cloud platforms to resolving intricate performance issues across our hybrid infrastructure. You'll also be instrumental in designing and maintaining highly available, secure networks that underpin critical applications. With advanced skills in automation, identity management, and system analysis, you'll contribute to the optimization and advancement of our infrastructure and services, ensuring they meet the evolving needs of our stakeholders. Additionally, you'll collaborate closely with management and cross-functional teams to implement impactful decisions and initiatives, further solidifying our position as a leader in technology and service delivery within the public sector.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties, and tribes; and to Washington residents. DES' mission is to strengthen the business of government. We do this by creating overall operating efficiencies so our state's government entities can focus on their core missions. Our buying power, economies of scale and years of experience help government get the best value for the products and services they need to support their missions.  We value Respect, Integrity, Excellence, Diversity, Equity, and Inclusion. We seek new team members who share our commitment to be an equity-driven and antiracist organization. We listen to customers and team members to understand what they need and expect. We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance.

The Department of Enterprise Services Offers: 

• A great total compensation and benefits package

• Paid Vacation, Leave, and Holidays

• An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work.

• Access to several state business resource groups including the Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, and Washington Immigrant Network

• Supported growth and development opportunities.

• Opportunities to serve your community through meaningful work.

Some of What You'll Enjoy Doing Includes:

• Implements, maintains, and supports on-premise and cloud Nutanix infrastructure.

• Develops project plans and implements network upgrades, new system installs, and disaster recovery strategies.

• Provides high-level expertise for network infrastructure and system support.

• Aligns automation priorities with IT strategies, testing and demonstrating automated tools.

• Designs complex storage configurations using Linux commands for unstructured data and application files.

• Resolves OS and application system problems using Splunk insights and centralized management tools.

• Implements configuration changes on servers, storage, and cloud systems using management tools.

• Mitigates system risks by proactively updating virtual hosts, servers, and infrastructure appliances.

• Conducts testing and analyzes system issues, creating automated processes using scripting tools.

• Participates in on-site maintenance and deployment tasks, including on-call rotation.

• Manages security for systems such as Genetec and Metasys HVAC through auditing and application port security.

• Other duties as needed.

Required Qualifications:

To be eligible for this position, a candidate must also possess one (1) of the following education and experience options: 

[OPTION 1]: 

• Four (4) years of information technology experience that includes demonstrated hands on experience of installing and maintaining on premise virtual server hosts and SAN systems. This experience must include the ability to perform root cause analysis on multiple network on-prem and cloud platforms, and work with Windows Domain environment; AND
• Two (2) years of demonstrated experience with Azure cloud platform such as: Hybrid Active Directory, PowerShell, Azure CLI, Azure Virtual Machine, Azure Storage, Azure Networking. This must include experience in hybrid cloud deployments and migrations; analyzing, researching, and recommending disposition of software; and hardware resources in a hybrid cloud environment.

[OPTION 2]:

• Associate's degree in computer science, Information Systems, or related technical/business discipline OR an equivalent two (2) years of vocational training in a technical field; AND
• Two (2) years of information technology experience that includes demonstrated hands on experience of installing and maintaining on premise virtual server hosts and SAN systems. This experience must include the ability to perform root cause analysis on multiple network on-prem and cloud platforms, and work with Windows Domain environment;  AND
• Two (2) years of demonstrated experience with Azure cloud platform such as: Hybrid Active Directory, PowerShell, Azure CLI, Azure Virtual Machine, Azure Storage, Azure Networking. This must include experience in hybrid cloud deployments and migrations; analyzing, researching, and recommending disposition of software; and hardware resources in a hybrid cloud environment.

[OPTION 3]: 

• Bachelor's degree in computer science, Information Systems or related technical/business discipline; AND
• Two (2) years of information technology experience that includes demonstrated hands on experience of installing and maintaining on premise virtual server hosts and SAN systems. This experience must include the ability to perform root cause analysis on multiple network on-prem and cloud platforms, and work with Windows Domain environment; AND
• Two (2) years of demonstrated experience with Azure cloud platform such as: Hybrid Active Directory, PowerShell, Azure CLI, Azure Virtual Machine, Azure Storage, Azure Networking. This must include experience in hybrid cloud deployments and migrations; analyzing, researching, and recommending disposition of software; and hardware resources in a hybrid cloud environment.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice:  Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Jowi Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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