Closing Services Coordinator

First American Financial Pittsburgh , PA 15201

Posted 2 months ago

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, PCN/Safe Escrow is a provider of escrow disbursement services to Title Agents Nationwide. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

The Closing Service Coordinator acts in a liaison role for residential real estate closings, providing service and information to the closer and the client. Reviews and provides information, answers questions and monitors status to facilitate closings.

Essential Functions

  • Receive and review information pertaining to residential real estate closings from title companies; schedule closings with attorneys using First American's proprietary operating system

  • Identify and communicate options to clients when original request cannot be accommodated

  • Communicate with clients and attorneys regarding real estate issues that may arise during closing, in order to facilitate the closing

  • Complete forms and maintain logs

  • Monitor and respond to emails and voicemail, answering questions and providing information

  • Obtain feedback from clients and borrowers to report to management for operational meetings

  • Participate in department projects as required

Knowledge and Skills/Technology Used

  • Strong customer services skills

  • Problem solving skills

  • Proficient with MS Office and Adobe products; FA operating systems

  • Strong interpersonal and communications skills

  • Strong professionalism and presentation skills

  • Exceptional attention to detail and organizational skills, including scheduling and follow-up

  • Familiarity with closing process, and basic understanding of real estate documentation, including deeds, mortgages, powers of attorney, affidavits, etc

Typical Education

  • High School Diploma or equivalent

Typical Range of Experience

  • 1-3 years of related experience

  • Industry experience required

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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Closing Services Coordinator

First American Financial