Closing Processor

Land Title Guarantee Company Glenwood Springs , CO 81602

Posted 2 months ago

Why Land Title:

Land Title Guarantee company was voted Colorado's #1 Title Company by Colorado Biz Magazine in 2017 and was named a 2019 Top Workplace by The Denver Post.

With over 50 offices across the state and nearly 700 employees, we are large enough to provide excellent employee benefits, yet small enough to feel like family. Land Title realizes that its biggest success is our employees. We work hard every day to maintain a small company culture that includes creating valued relationships, providing industry training and career progression, and being technologically progressive.

Land Title Guarantee Company is Colorado's leader in title insurance and closing services. For over 50 years, we have helped our customers achieve their real estate dreams. We are looking for an individual passionate about working at a locally owned and operated company where details, customer service, and positive employee culture matter.

Job Summary

The Closing Processor may take on all duties of the Customer Experience Officer. In addition, the Closing Processor provides file processing, pre-typing, disbursing and recording in support of the closing function. S/he assists in preparing settlement statements and obtaining clear title.

Responsibilities

Customer Interaction

  • Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image

  • Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed

  • Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty

  • Participate in department marketing activities which may include attending after hours functions as requested or required

  • Coordinate daily closing activity to fulfill team responsibility for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments

Pre-Closing

  • Collect property data e.g. payoff statements, tax status, homeowners association status letter, water and sewer status

  • Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues

  • Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents

  • Prepare general and specialized closing documents; organize real estate and lender loan documents in preferred order

  • Prepare and organize lender loan and real estate documents in preferred order and copy for physical presentation

Post-Closing

  • Claim wires and/or deposit "Good Funds"

  • Prepare deposits and receipts, process cashier's checks, and void or stop checks as necessary

  • Disburse funds and documents according to instructions from mortgage company, payoff lender, title and other appropriate parties

  • Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency

Other Duties

  • Provide transaction information to authorized persons or determine who can best provide and route the request

  • Perform notarial duties by following the National Notary Association Guidelines

  • Proficient adoption of closing strategies

  • Perform other related duties as assigned by manager; overtime may be required at high volume

Competencies

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Hiring Requirements

  • High School Diploma or Equivalent

  • Ability to obtain Colorado Notary

  • Solid working knowledge of E-mail, Microsoft Office Suite, and Internet

  • Experience working in a customer service environment

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Closing Processor

Land Title Guarantee Company