Closing Assistant

National Bank Of Arkansas Bella Vista , AR 72714

Posted 2 months ago

Customer service and office experience preferred.

Position is Monday through Friday 8 am to 5 pm with the ability to work additional hours as needed.

Position is located at 2886 Bella Vista Way, Bella Vista, AR.

SUMMARY: Under general supervision, the Closing Assistant assists Closing Processors and Closing Agents, as needed, by receiving and reviewing contract orders and preparing correspondence. The incumbent provides clerical services to the Closing department including, but not limited to, answering telephone lines, taking accurate notes, directing visitors and callers to the appropriate team member, and responding to customers' emails. In addition, the incumbent maintains departmental files as well as confidential customer and departmental records.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Receive and review contract files for missing information, collect missing documents, verify signatures and contact customers, agents and contractors with questions and requests. Order termite services and home warranties.

  • Act on behalf of supervisor for matters that do not require their direct participation.

  • Establish and maintain accurate personal and confidential business files in an efficient and accurate manner and ensure the appearance of finished work of the department reflect a professional image.

  • Maintain department policy and procedures manual and reconciliation of various accounts such as expense reports, outstanding checks and petty cash funds.

  • Make appointments and schedule meetings for department. Maintain supervisor/department's calendar. As directed, answer phones for other department associates.

  • Research and compile data to be used in files, presentations and meetings.

  • With some oversight and direction, coordinate logistics and make arrangements for management, committee, board and other meetings/events.

  • Cut checks, deliver deeds and checks, run errands and make daily deposits.

  • As needed, train Administrative Assistant 1 positions.

  • Perform duties of Administrative Assistant 1, as necessary.

  • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

  • Support and uphold the Arvest Mission Statement.

  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.

  • Foster and promote the proper company image at all times.

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Closing Assistant

National Bank Of Arkansas