Close Support Technician : Ts/Sci Clearance W/ Polygraph

General Dynamics Information Technology Reston , VA 20190

Posted 7 months ago

Job Description:

Provides in-depth support and problem resolution for information technology products, access administration, and/or applications. Interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using mainframe, LANs, PCs and printers. Also, analyzes and levies customer requirements to the appropriate technical business unit, and may server on teams installing software upgrades.

Primary duties include:

  • Responsible for providing timely and dependable desktop and access administration support as well as problem resolution within the team.

  • Interact with customers on-site in response to IT requests and problem resolution

  • Resolution of technical issues relating to multiple operating environments and various hardware issues (repair, reconfiguration, installation); and issues with both the standard Microsoft Office suite, project-specific applications and configurations.

  • Work closely with customers' IT needs and/or problems to ensure they are diagnosed and resolved in a timely fashion, while ensuring appropriate security standards and procedures are employed.

  • Coordinate projects with appropriate service providers and customers, identify/resolve project issues, and keep customers/project team members informed of project statuses.

  • Provide access administration services (i.e., provide customer access to project-specific applications, databases and shared files; process requests using the customer's Enterprise ticketing system; verify clearances, obtain approvals, and serve as a liaison between users and other support offices to resolve/fulfill IT and access administration problems/requirements).

As needed, perform the physical setup and configuration of desktop hardware and software

Education

Bachelors Degree in Business Administration or a related discipline, or the equivalent combination of education, professional training or work experience.

Qualifications

  • Thorough knowledge of Windows based PCs, common peripherals and communications protocols

  • Ability to identify and resolve technical problems

  • Excellent interpersonal and customer service skills

  • Considerable knowledge of standard desktop hardware and software

  • Knowledge of information security technologies and security guidelines

  • Strong troubleshooting skills

  • Experience with SIP and PBX technology

  • Ability to explain rules, procedures and technical information clearly and accurately, both verbally and in writing

  • Ability to work independently and in a team environment with minimum supervision

  • Demonstrated ability to follow-through on assigned tasks

  • Ability to execute multiple tasks independently

Ability to execute multiple tasks independently

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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Close Support Technician : Ts/Sci Clearance W/ Polygraph

General Dynamics Information Technology