Clinics-Nutrition Educator Assistant Ft/Days

JOB SUMMARY: Responsible for providing clerical support for the development, implementation, coordination, and promotion of nutritional education, Accurately and timely performs basic patient assessments upon arrival, scheduling, charting, and insurance coverage related activities. Ensures patient assessment and/or lab abnormalities are brought to the provider's attention if so directed.

PERFORMANCE DIMENSIONS AND TASKS

Essential Function

1.Provide medical quality translation for the provider when necessary, and with the proper training. If translation cannot be provided by the employee for any reason, other accommodations should be made prior to the patient's arrival.

2.Employee will complete the translation course provided by MMHS to ensure quality standards of care of met during the translation process. Must be able to understand medical terminology in Spanish.

3.Acts as a team player and support person for the Registered Dietician and the Nutritional Education Programs.

a. Completes tasks after completing demonstrated competencies, as outlined in approved policy and procedure; follows guidelines as established through standardized procedures.

b. Will maintain all aspects of the Nutrition schedule and call patients to schedule appointments in a timely manner.

c. Promotes an efficient daily patient flow.

d. Assists front office with patients and is familiar with clinic resources and calls upon managers and other appropriate team members when faced with escalating issues.

4.Manages orderly flow of data, gathers and records data accurately and according to standards and show initiative to get all information required.

a. Records information related by patient relative to present family and social history, past medical history, history of present illness, and current chief complaint.

b. Gathers data from the medical record.

c. Performs pre-visit tasks including chart scrubbing activities and intake assessments as instructed by Nutrition Educator.

d. Regularly checks message inbox in EMR.

5.Practices good communications skills amongst teams, other staff, and patients.

a. Information is given to provider or person responsible in an orderly and timely manner (date, time, name, information regarding the situation) if necessary pulls chart of patient involved.

b. Keeps patient informed of what is going on throughout their visit.

c. Must respond to patient/family questions comprehensively and in a timely manner, adhering to strong service excellence standards.

d. Demonstrates a cooperative and positive attitude when assisting patients.

e. Documents all interaction with patients including face-to-face and telephone conversations.

6.Cleans and restocks rooms with necessary supplies after each patient has left.

a. Maintains educational supplies (packets, brochures, handouts, or any other written materials) that are needed to be given during patient care for the different Nutritional Education programs.

b. Ensures compliance with current infection control standards regarding cleaning/sanitizing of room, equipment, supplies used in the care and treatment of patients.

7.Maintaining inventory of medications and supplies

a. Arranging referrals for patients who need to be seen with Dietician in a timely manner, obtaining prior authorization from insurances before calling and scheduling patient.

b. b. Keeps management informed of changes in authorization process, insurance policies, billing requirements, rejections or denial codes as they pertain to the claim processing and/or coding.

c. Maintains ongoing tracking and appropriate documentation on referrals & authorizations to promote team awareness and ensure patient satisfaction.

d. Attends appropriate workshops to enhance insurance requirements or other job-related needs.

e. Establishes and maintains a professional relationship with insurance carrier, providers and other Clinic staff.

f. Ensures results and reports are brought to the attention of the provider with abnormal results prioritized.

g. Assisting with eligibility, case management, health education utilizing resources approved by medical staff.

h. Informs supervisor of workflow issues or areas that can be improved upon to make the workflow more efficient.

i. Other duties as assigned.

j. Contacts the appropriate payer within the MMH Referral Policy guidelines to assure the patient is covered for services ordered efficiently and effectively.

QUALIFICATIONS

Education: Completion of certified MA program is preferred but not required.

Skill Requirements: Knowledge of Medical Terminology. Ability to write legibly, spell correctly and perform basic mathematics.

Licensing Requirements: Current American Heart Association Basic Life Support for Healthcare Providers

Language Requirements: Bilingual (English/Spanish) required

Physical Demands: Must be able to sit and stand/walk for 8 hours per day. Must be able to bend, push/pull and lift up to 50 pounds.

Special Demands: Ability to work with others and to perform a variety of assigned duties. Able to build quickly and maintain rapport with patients, other team members, providers, and others in the community.

Special Considerations: Will be dealing with patients of all ages to include; children/pediatrics, adolescents, adults and elderly/geriatrics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.