Clinician Onboarding Specialist (Remote)

Position Summary: The Clinician Onboarding Specialist is dedicated to providing a personalized, thoughtful, and seamless experience for clinicians during their onboarding journey at OBHG. This role works to increase clinician retention and onboarding satisfaction as the main point of contact for onboarding clinicians. The Clinician Onboarding Specialist will provide organizational knowledge and expertise to guide and assist onboarding clinicians with a wide variety of needs throughout their onboarding process, facilitating connections to other departments when needed.

Position Responsibilities: Essential

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedules and executes regular touchpoints via phone calls, text messages and emails with onboarding clinicians to ensure that the clinician is on track with the onboarding process and target start date.

• Perform outreach to clinician to obtain information and/or documents to support onboarding.

• Pursues excellent customer, concierge-level service to ensure proper handling of issues as a liaison between the clinician and the organization by being available for any questions or feedback

• Coordinates a variety of transactions and projects including support, follow up to ensure clinician satisfaction during the onboarding process and maintenance of HR onboarding communications

• Facilitates a smooth transition to HR for confidential onboarding tasks.

• Responsible for building and maintaining strong relationships with departments to ensure accuracy within each step of onboarding and to create a seamless workflow for the new hire

• Provides constant process improvement feedback within onboarding workflows such as troubleshooting inefficiencies, minimizing steps, and reduction of duplicate work in an effort to reduce clinician frustration and increase clinician satisfaction and retention.

• Provides support to Clinical Leadership in the new hire orientation process post-onboarding

• Participates in the analysis of Clinician Onboarding Survey results quarterly for measuring KPIs and continuous process improvement

Essential Skills/Credentials/Experience/Education

• Excellent organizational skills, time management skills and attention to detail with a proven ability to meet deadlines

• Ability to function well in a high-paced, dynamic and at times stressful environment

• Excellent oral and written communication skills

• Strong working knowledge of Microsoft Office products

• Working knowledge of Adobe, Visio, or other related software products

• Excellent interpersonal and customer service skills

Preferred Skills/Credentials/Experience/Education

• 5+ years of clinician facing, customer service experience preferred

• Strong computer skills, proficient in Word, Excel & Access.

• Preferred understanding of credentialing, licensing, and onboarding processes

• Preference may be given to candidates who have worked in a medical field.

Mental and Physical Demands (per ADA guidelines)

Physical Demands:

• Sitting for long periods of time. Occupation requires this activity more than 66% of the time (2.6+ hrs/day)

• Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens

• Regularly required to use computer keyboard, mouse and telephone

Travel Demands: None

Hourly, Nonexempt Compensation Range: 27.00 - $34.00 per hour

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture.

• Paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Health Savings Account (with employer contribution) or Flexible Spending Account options.

• Paid Parental Leave

• Employer Paid Basic Life and AD&D Insurance.

• Employer Paid Short- and Long-Term Disability.

• Optional Short Term Disability Buy-up plan.

• 401(k) Savings Plan, with ROTH option.

• Legal Plan.

• Identity Theft Services.

• Mental health support and resources.

• Employee Referral program - join our team, bring your friends, and get paid.