Clinical Trial Management Systems (Ctms) Analyst

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The Office of Research Intelligence & Capacity (RIC) has a great job opportunity for a Clinical Trial Management Systems (CTMS) Analyst to work at the University of Miami.

CORE JOB SUMMARY

The Clinical Trial Management Systems (CTMS) Analyst ensures the research computer information systems are working efficiently and effectively. The incumbent analyzes, defines, and applies technical knowledge to solve problems regarding research application systems. The Clinical Trial Management Systems Analyst works closely with team members, research staff, and other personnel to gain and understand the objectives and requirements for the assigned research system. The incumbent is also responsible for troubleshooting problems and challenges within various research information systems, which may include software problems, hardware issues, and networking difficulties.

CORE JOB FUNCTIONS

• Provides support for designated research application systems. Augments and assists with the design, development, and implementation of enhancements to existing research systems.

• Participates in pre-implementation tasks, as assigned, such as system design, testing, and training to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.

• Responsible for collection of data from multiple sources to assist teams with implementations, optimizations, testing, and research system upgrades.

• Provides day-to-day research application support, completes service tickets, and participates in on-call rotation.

• Assists with troubleshooting issues with members of other teams or business units.

• Assists with communication to the assigned group regarding new features/functionality, new workflows, training system availability, and downtime procedures.

• Assists end user with research system related issues and oversees research dictionary database structure set up and maintenance as necessary for research information systems being used.

• Assists in meeting scheduling and preparation.

• Completes research workflow documentation.

• Performs system administration responsibilities including user account management and quality assurance. Performs system testing for proper functionality during application upgrades.

• Provides support for calendar building, form design, and ongoing activities. Updates protocol information as amendments occur.

• Prepares accurate and timely reports as needed by stakeholders for data collected within various clinical systems.

• Works with other technical staff and customers to design, develop, test, and implement interfaces with Clinical Trials Management Systems related systems. Evaluates business process changes with management and clients.

• Responds to research community members in need of support via various communication platforms including email, online forms, phone, ticketing system, and project management software.

• Adheres to Service Level Agreements for incident management.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's Degree in relevant field

Experience:

Minimum 1 year of CTMS experience in clinical research. Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Knowledge, Skills and Attitudes:

• Experience with CTMS or financial data systems supporting clinical research.

• Experience with common research applications, preferably Velos and REDCap.

• Experience with major systems development and implementation.

• Reading and interpreting clinical research protocols.

• Familiarity with medical terminology.

• Excellent interpersonal, oral, and written communication skills.

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, and Word.

• Knowledge of and experience with project management and controls.

• Ability to communicate ideas and provide solutions to varied audiences.

• Ability to effectively work with people in other departments and/or outside of the enterprise.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A9