Basic Purpose of the Position:
As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions. The primary purpose of this role is to manage, develop and mentor clinical staff. This role will collaborate with all team members to achieve exceptional outcomes.
In general, most of the time will be spent in the following activities:
Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan
Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes
Accountable for team performance in achieving desired clinical and operational performance Measures
Utilizes clinical software to identify opportunities for education, most appropriate
utilization of services, oversee clinical progression of patients and trend team outcomes
Assures that clinical and functional outcomes are achieved at the highest level possible
Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions
Oversees the daily assignments for clinical and clerical staff based on client needs and
staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)
Ensures timeliness of SOCs and timeliness of adjunct service delivery
Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.
Reviews and analyzes team and patient metrics to consistent with agency initiatives.
Participates in preceptor programs
Anticipates customer needs and responds quickly, accurately and pleasantly
In addition, the position involves other duties such as:
Will actively participate in the performance improvement process known as H3W. Participates in clinical huddles and IDT
Performs other duties as assigned
Licensure: A registered nurse with a license to practice in the State of Connecticut
Education: According to current state requirements
Experience: According to current state licensure regulations. OASIS and chronic care management certification required.
Licensure: A physical therapist, occupational therapist or speech therapist with a license to practice in the State of CT
Education: A Bachelor's degree in one of the therapy disciplines
Experience: A minimum of 5 years clinical experience. Home health experience required and prior supervisory experience preferred. OASIS and case management certification.
William Backus Hospital