Clinical Team Lead, Triage After Hours - Florida Residents Only

It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The Clinical Team Leader (CTL) is responsible for the daily clinical coordination and support of staff providing hospice care to the patient/family unit as indicated in the plan of care. Provides and manages direct care to patients.

Qualifications:

• Current Florida or multi-state license to practice as an RN, and ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license

• Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire.

• Active BLS for healthcare professionals from the American Heart Association or Red Cross.

• Minimum of two (2) years' nursing experience

• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

• Mobile Driver - Valid driver's license and automobile insurance per Company policy

• Excellent critical decision making and problem-solving skills

• Ability to use equipment with visual and auditory mechanisms

• Ability to effectively communicate in English

• Flexible schedule to meet business needs and extended hours oversight

• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families

• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co-workers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.

• Initiative. Originate action to achieve goals.

• Management Identification. Identify with and accept the problems and responsibilities of management.

• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.

• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.

• Leadership. Use appropriate interpersonal styles and methods in guiding others.

• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.

• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Provides and manages patient care to patients and families in the Hospice Help 24 department incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.

• Coordinates employees and patient care to ensure that the needs of the patient and family are met using best standards of practice and in an efficient manner.

• Recommends alternate approaches to patient care as indicated while ensuring that policies and procedures are followed.

• Provides education to team members regarding hospice/palliative philosophy, symptom management, case management, and organization

• Enhances the clinical practice of team members by performing as a role model, mentor, instructor, and resource person. Primary clinical resource for department staff.

• Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.

• Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.

• Communicates in a clear and accurate manner Provides constructive feedback and resolves conflict directly. Assists others to improve communication skills. Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others.

• Ensures timely attention to customer concerns and complaints.

• Provides excellent customer service to both external, and internal customers.

• Assists in reviewing patient care documentation and providing clinical supervisory visits and clinical competencies to identify strengths and areas of development for the clinical staff.

• Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.

• During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.

• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.