Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Clinical Support Help Desk Analyst

Expired Job

NTT Data Corporation Boston , MA 02298

Posted 3 months ago

Req ID: 31607

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Clinical Support Help Desk Analyst to join our team in Boston, Massachusetts (US-MA), United States (US).

This position will be a part of our Clinical Service Desk. This is a call center environment in which we support our customers 24/7. Shift work is required including nights and weekends. We are only considering local applicants at this time

Role Responsibilities

  • Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality

  • Will receive, analyze, and process the EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.

  • Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner

  • Responsible for driving resolution of incidents on a 24/7 desk

Requirements

  • 4+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required

  • 1+ years of experience in one or more of the following EMR applications Epic, Cerner, McKesson and Meditech

  • 1+ years clinical care delivery experience

  • Previous experience in a call center environment

  • Demonstrates a service philosophy in all interactions with clinicians and colleagues

  • Strong communication and interpersonal skills

  • All candidates will have to be shift flexible. Nights and weekend work will be required

Preferences

  • Experience in EMR system integration with other clinical systems

  • Certifications in one or more of the above mentioned EMR applications

  • Associates degree, technical college or some college course work preferred

Required experience
3 years of technical support experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Litigation Support Analyst
New!

KJM Staffing Solutions LLC

Posted Today

VIEW JOBS 12/18/2018 12:00:00 AM 2019-03-18T00:00 <span style="font-family:verdana,geneva,sans-serif;"><span style="font-size:16px;">KJM Staffing Solutions has a great opportunity for a Litigation Support Analyst with our large global law firm client in the Boston office.  This role offers a competitive base salary, great benefits and excellent growth potential.<br /> <br /> <b><u>Responsibilities:</u></b></span></span><br />   <ul> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Provide hands-on operational litigation technology support including but not limited to </span></span><font face="verdana, geneva, sans-serif"><span style="font-size: 16px;">projects such as database creation and maintenance; importing images, data and</span></font></li> <li style="padding: 0; margin: 0;"><font face="verdana, geneva, sans-serif"><span style="font-size: 16px;">transcripts into databases; searching data; exporting data; reformatting and converting</span></font></li> <li style="padding: 0; margin: 0;"><font face="verdana, geneva, sans-serif"><span style="font-size: 16px;">data; designing forms and reports; e-discovery processes; and scanning, OCR, and</span></font></li> <li style="padding: 0; margin: 0;"><font face="verdana, geneva, sans-serif"><span style="font-size: 16px;">coding. Recommends support solutions. Databases and applications utilized include</span></font></li> <li style="padding: 0; margin: 0;"><font face="verdana, geneva, sans-serif"><span style="font-size: 16px;">Concordance, Concordance DT, CaseNotebook, CaseMap, Trial Director, LAW, EDA and Summation.</span></font></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Verify data integrity. Comply with established standards for quality control and </span></span><br /> <span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">application use. Troubleshoot data received from outside sources and exports from</span></span></li> <li style="padding: 0; margin: 0;"><br /> <span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">internal databases.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Troubleshoot database issues and work with the Litigation Support team and the Litigation Support Manager to determine the most effective way to resolve database issues.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Assist with electronic document productions, including production of native or image </span></span><br /> <span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">files, burning CD/DVDs and performing batch printing processes.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Maintain organized records of media, data, and productions.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Provide hands-on support for trial technology, including data import and manipulation in Trial Director, courtroom or war room equipment set up, and on-site technology support for legal teams.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Communicate, correspond and interact with outside vendors for service issues or to </span></span><br /> <span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">gather information or data.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Provide one-on-one litigation technology assistance for routine questions such as </span></span><br /> <span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">support staff and end-users.locating and opening a database, editing records, basic searching, etc. May train other </span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Assist with preparing and updating documentation and training materials.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Assist with relevant projects as needed.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Communicates with attorneys and other firm personnel to ensure information needs are being met and resources are being used efficiently and effectively.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Function as the central customer support for in-house attorneys:  respond to all questions, issues and status checks throughout the project cycle.  Candidate will be responsible for ensuring resolution to all projects and/or issues.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Manage relations with outside vendors and soliciting and evaluating vendor proposals. </span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Assist the Manager of Litigation Support and E-Discovery with soliciting and preparing RFP’s.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Address litigation support needs of all litigation attorneys in the Dallas office and nationwide as needed.</span></span></li> <li style="padding: 0; margin: 0;"><font face="verdana, geneva, sans-serif"><span style="font-size: 16px;">Serve as adviser/consultant to attorneys and their clients regarding litigation support and E-Discovery needs.</span></font></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Responsible for billing time for work associated with active client matters.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Train and orient newly hired attorneys and other professional staff in Dallas to the services, resources and software offered by the Litigation Support department.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Provides needs-based and planned training to attorneys and staff.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Follows and implements the marketing strategies developed by the Litigation Support team to promote the department’s services and resources.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Other responsibilities as assigned</span></span></li> </ul> <span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;"><strong><u>Qualifications:</u></strong><br />  </span></span> <ul> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Bachelor’s degree required.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">5+ years of experience in a litigation support. Project Management experience is preferred.  Candidate must have a solid understanding of the litigation life-cycle, the discovery process, the use of technology in support, and be very comfortable processing data using proprietary software packages.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Experience consulting with attorneys and clients regarding the discovery process and developing workflows to facilitate efficient and defensible data collection, processing, early assessment, review and production.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Experience with litigation support and E-Discovery software tools such as Relativity, Concordance, Opticon, LAW Prediscovery,  CaseMap, Trial Director and Summation, plus the ability to learn other litigation support software as needed.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Candidate must have experience in processing E-Discovery.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Proven ability to develop and deliver training to attorneys and staff.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Demonstrated ability to work well with peers and to contribute to efforts to further management’s goals.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Candidate must possess proven project-management and leadership skills.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Ability to identify, define and analyze complex litigation discovery issues and recommend and implement solutions.</span></span></li> <li style="padding: 0; margin: 0;"><span style="font-size:16px;"><span style="font-family:verdana,geneva,sans-serif;">Strong and proven written and oral communication skills.  Proven ability to communicate to all Firm personnel in formal and informal settings.</span></span></li> </ul> KJM Staffing Solutions LLC Boston MA

Clinical Support Help Desk Analyst

Expired Job

NTT Data Corporation