Clinical Supervisor - School-Based (1.0 Fte)

Purpose

Ensure School-based Health Centers (SBHC) operate within the guidelines set by Neighborcare management team and in accordance with laws and regulations. Support School-based Health Program lead team in developing, implementing and/or improving systems that affect and/or enhance clinic care and quality. The Clinical Supervisor works collaboratively with the SBHC Site Medical Director (SMD) on implementing the complex systems and processes necessary for the provision of school-based medical services. The Clinical Supervisor is responsible for direct supervision of the SBHC Health Educator team and supports clinical care improvement, quality, standards, policies and procedures for medical care and health educators. The Clinical Supervisor consults, collaborates, and implements clinic standards in cooperation with Neighborcare leaders and works in partnership and joint accountability with other team members to achieve Neighborcare's Mission, Core Values, and Goals

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.

.4 FTE is for Clinic Time

In this position you will:

Clinical Expertise and Standards Development

• Vaccinations, including VFC management, provider skills training, and storage and handling

• Medications, including 340B inventory standards, prescription processing, formularies, on-site medication dispensing, and the ordering, dispensing and disposing of medications

• Lab services, including point of care testing, skills training, and lab processing

• Medical supplies, including instrument processing, sterilization, formularies, and on-site usage

• Emergency processes, including supply standardization, skills training, and ongoing improvement processes

• Quality Assurance, define frequency, completion, and troubleshooting for point of care lab testing, medication audits, and vaccine maintenance

• Electronic Health Record SBHC standards, including supporting skills training, troubleshooting system issues, charting help, and Billing systems in the EHR

Communication

• Serve as a connection resource to the relevant work and initiatives occurring on other Neighborcare clinical teams, including Pharmacy, RN, MA, Behavioral Health/Mental Health

• Foster communication within the SBHC medical provider and health educator team and develop new opportunities for provider collaboration

• Work collaboratively with the SBHC SMD and other SBHC leaders to prioritize, develop, and implement policies and standard operating procedures

• Model and mentor SBHC team in appropriate problem-solving and positive communication

• Maintain professionalism and confidentiality

• Exemplify Neighborcare Health service commitments: (a warm welcome; respect; caring; working together; and trusting relationships) with internal and external partners and patients

Direct Clinical Work

• Provide patient care in a school-based health center in Seattle Public Schools

• Provide patient centered preventative care, as well as diagnoses and treatment of acute and chronic conditions

• Identify the need for referrals and provide overall care coordination in a team-based setting

• Assure accurate and timely completion of all clinical records; Completion of paperwork in a team-based approach

• Completing necessary paperwork for patient care such as, prior authorizations and communications with outside specialists

• Timely response to communications and test results; Provide feedback to appropriate teams and/or individuals when necessary

• Maintain confidentiality of all client information.

• Perform other duties as assigned. Occasionally will need to have some flexibility in hours to meet the needs of the families, and schedule work hours throughout a calendar year

General Medical Provider Team Support

• Assist with onboarding new SBHC providers and provide ongoing guidance for SBHC providers regarding necessary trainings and professional development

• Work with SBHC SMD on locum pool recruitment, development and skills training

• Work with SMD and Health Center Administrator on cross-coverage for medical providers during planned and unplanned absences

• Support with administrative tasks and other assigned duties as needed

Supervision of Health Educators

• Provide direct supervision and oversight to the Health Educators, including recruitment, hiring, orientation, retention, discipline, training, and team building

• Support all clinical aspects of the Health Education program, including working with the SBHC SMD to guide development and strategic goal setting

Strategic Planning

• Work with the SBHC SMD, Operations and other lead team members to implement and adapt Neighborcare clinical systems and initiatives to the school-based model

• Develop goals for improvement in safety, quality, and health outcome in cooperation with the SBHC SMD and other lead team members

Collaborate with Neighborcare Colleagues and Leaders

• Participate in Neighborcare leadership meetings and leadership development activities;

• Attend Neighborcare and SBHC meetings based on collaborative goals. Example: may attend Back Office Clinical Operations meetings as SBHC representative

• Participate in quality and process improvement initiatives

KEY SKILLS, KNOWLEDGE, & ABILITIES

• Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations

• Demonstrates teamwork, problem solving, engagement and flexibility

• Embraces change and is accountable to short and long term goals

• Demonstrates understanding and commitment to reducing social determinants of health, including the intersection of community health with education and health outcomes

• Ability to build relationships while maintaining appropriate boundaries

• Ability to communicate effectively in person, email, and on the phone

• Ability to develop collaborative working relationships with SBHC leadership, nurse practitioners, physician assistants, health educators, and mental health therapists

• Attention to detail and ability to organize and manage time and tasks independently

• Proficient with email and electronic health records

• Ability to meet and comply with HIPAA/Confidentiality policies and procedures

Required qualifications

• Master's degree or Doctorate in Nursing Practice

• Current Washington state licensure as a Nurse Practitioner or Physician Assistant

• Current BLS certification

• Minimum two (2) years of direct patient care experience as a Nurse Practitioner or Physician Assistant

• Currently a Nurse Practitioner or Physician Assistant in Neighborcare Health's SBHC team

Preferred qualifications

• 2 years or more of experience in leadership and/or supervisor role

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients

• Serving each other

• A warm welcome

• Caring

• Respect

• Working together

• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

The wage range for this position is minimum of $52.24/hour up to $75.24/hour maximum.

Compensation will be determined based on years of relevant experience.

Union: No