Clinical Supervisor-Physician Practice

Job Overview:

This position is responsible for overseeing the daily coordination of provider and staff schedules for adult medicine and pediatrics. This includes, but is not limited to, the following: establishing positive working relationships with providers, facilitating staff schedules, staff education, and cross-training as appropriate, assisting with developing and critiquing workflows and promoting a professional and accountable culture of patient-centered care. The Clinical Supervisor will also work closely with other Administrative roles to promote the mission and values of TriHealth.

Job Requirements:

Graduate of an approved technical, professional, or vocational program in Allied Health; Business

Equivalent experience accepted in lieu of degree

Basic Life Support for Healthcare Providers (BLS)

Computer knowledge

EKG

Microsoft applications

1-2 years experience Clinical Allied Health

Job Responsibilities:

Facilitates the professional and clinical development of the clinical staff to strengthen skill levels and promote retention.

Creates a medical culture of accountability within a patient-centered system of care. Staff training includes following the quality protocols/measurements determined by TPEC and Compliance.

Coordinates and participates in the GHA Press Ganey initiatives for the center to develop and foster a culture of service excellence.

Establishes a successful working relationship with the providers who practice in the center.

Ensures that each staff member is cross-trained in one additional department/area.

Monitors compliance with the upkeep of a professional environment and federal and state regulations.

Other Job-Related Information:

Direct Report FTEs = 10-19

Working Conditions:

Climbing

• Rarely

Hearing: Conversation

• Consistently

Hearing: Other Sounds

• Frequently

Kneeling

• Occasionally

Lifting 50+ Lbs

• Rarely

Lifting <50 Lbs

• Frequently
  Visual Acuity: Far

• Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1. Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.