Supervise program staff and manage daily operations and therapeutic environment of the program through effective leadership, communication, organization and planning.
1.Manage the development, implementation and maintenance of all components of the treatment program.
a. Develop, implement and maintain operational and clinical program procedures and systems that support efficient and effective delivery of treatment services to residents per Nexus treatment guidelines/protocols.
b. Continually monitor the effectiveness of the treatment model and proactively implement improvements and enhancements as warranted.
c. Approve admissions and resident intakes, transfers, completions and graduations from the program.
d. Ensure and enforce sufficient staff/resident ratios at all times to maximize the treatment process and ensure safety of residents and compliance with licensing requirements. Ensure an effective process that provides coverage for staff absences and emergencies and for on-call staff usage.
e. Oversee the planning and scheduling of the residents' daily treatment services, special events, functions and program trips, and ensure that transportation and supervision needs are met.
f. Initiate, identify and analyze potential or current problems or risk factors on the program and generate alternative solutions/sound decisions. Collaborate with the Clinical Director in evaluating long-term changes that support the therapeutic treatment process.
2.Participate as a multi-disciplinary team member in developing and implementing resident treatment plans and strategies and provide direct client services to maximize therapeutic effectiveness.
a. Actively participate in the evaluation of prospective residents. Ensure staff/program preparedness throughout the admission and intake process and ensure that residents are transitioned in a manner that continuously meets their needs.
b. Actively participate in the development, implementation and progression of individual treatment plans and resident privileges and phases, and the analysis of treatment efficiency and effectiveness.
c. Ensure that all individual therapy, group therapy and educational sessions for the residents are conducted per established standards.
d. Facilitate weekly staff meetings incorporating all program staff, including the therapist assigned to the program.
e. Ensure that adequate floor coverage is provided at all times per licensing guidelines and internal policy; participate in campus supervisory on-call coverage schedules as assigned or warranted.
f. Ensure that unit/program/individual resident reports, records and all documentation is produced accurately and maintained in a consistent, timely and professional manner.
3.Participate in the selection, training, ongoing development and performance evaluation of program staff.
a. Actively participate in the interview and selection process and conduct thorough reference checks to satisfy Nexus' and licensing requirements.
b. Supervise and participate in the formal process to orientate, mentor, train and develop staff within Nexus and licensing guidelines and ensure the process is consistently and effectively administered.
c. Teach, monitor and facilitate (both formally and informally) the development of staff skills and knowledge regarding resident issues, individual resident's treatment plans and phases, the provision of direct services, behavior management techniques, compliance regarding Medicaid standards and the preparation and maintenance of resident case files and documentation.
d. Provide performance management for staff on an ongoing basis and conduct formal performance evaluations that are timely and constructive, and that include a development component. Consult with the Human Resources Department on disciplinary issues.
4.Manage and monitor the program milieu and collaborate with coworkers to ensure an emotionally and physically safe environment for residents and one that is also positive, respectful, clean and therapeutic.
a. Model, support and provide mentorship on the Nexus philosophy and treatment modalities.
b. Ensure confidentiality regarding residents' issues, background and treatment and comply with Nexus policies involving resident privacy and confidentiality rules for residents and their families.
c. Demonstrate compassion and understanding for feelings, opinions and experiences of others, and communicate and interact in a manner that is honest, positive, respectful and professional.
d. Model and engage in therapeutic interventions with residents within training parameters, while maintaining appropriate boundaries.
e. Perform First Aid/CPR procedures and respond according to established protocols in the event of an emergency situation.
f. Ensure and monitor compliance with safety and health codes and procedures for staff, residents and the facility. Regularly conduct inspections of program areas and review the resident medication records; respond to and resolve health and safety concerns within a reasonable time frame.
g. Demonstrate an acceptance and respectfulness of residents, families and coworkers toward diversity concerning commonalities and differences such as: gender, race, age, culture, ethnicity, class, religion, sexual preference, disability and gender identity.
5.Participate in the annual budget development process and manage the current program budget.
6.Serve as representative of Nexus/Academy in public relations situations including professional gatherings and educational conferences, and in routine contact with resident caseworkers, parole officers and various referral agencies and other external entities.
7.Perform other job and work-related responsibilities, tasks and projects as needed.
Knowledge, Skills and Personal Attributes
Demonstrate the ability to plan, organize and effectively manage multiple priorities and perform activities in a manner that makes the best use of existing resources, staff and time.
Possess and demonstrate a thorough knowledge of currently accepted therapeutic practices and continue to stay current on latest developments in treatment theory and practices; demonstrates a thorough understanding of and strongly promote all Nexus treatment philosophies and practices throughout the incumbent's assigned program and throughout the academy.
Demonstrate the ability to develop a cohesive and effective team, through the use of basic supervision and team-building components such as: communicating a clear mission to the team, outlining common goals and promoting shared accountability for outcomes. Identify problems that can inhibit team/staff development and choose facilitation strategies to help achieve team goals.
Easily adjust and be highly flexible in meeting changing work needs and demands and willingly provide direction and/or assistance when needed.
Exhibit and promote cooperation and flexibility among members of the team to ensure appropriate staffing levels on all shifts. Ensure responsibilities are covered, if applicable, when absent.
Demonstrate problem resolution skills and the ability to handle emergency or crisis situations and use sound judgment by taking appropriate actions consistent with Nexus policy and procedures. Remain calm and effectively manage stressful workload conditions and difficult, emotionally charged or crisis situations.
Exhibit clear, professional, respectful and effective communication when interfacing with residents, staff, families and external contacts and share knowledge, information and resources appropriately.
Develop and maintain healthy relationships and appropriate boundaries with residents, families and employees and exhibit a high degree of ethical conduct, integrity and confidentiality.
Interact with and appreciate people from diverse cultural, social and religious backgrounds.
Demonstrate the knowledge and understanding of all policies and procedures; the ability to enforce them and hold individuals accountable.
Remain current on all required training and certifications.
Continually seeks knowledge of and exhibits an understanding and acceptance of differences in gender, race, age, culture, ethnicity, class, religion and disability to better appreciate staff and residents within the academy.
Supports the mission of Nexus ("Changing lives through our Cornerstone Values") by exemplifying the Cornerstone Values and the Nexus Guiding Principles in all interactions with internal and external customers, and in all work performed on behalf of the organization.
Education, Credentials and Experience
Masters degree in Social Services, Psychology or clinically related field required.
Minimum of 5 years in adolescent counseling and/or residential experience required, plus 2 years supervisory experience preferred.
Valid driver's license. Must meet state regulating agency and Corporate driving requirements.
Must be able to assist staff in proper restraining of residents.
Must be able to lift up to 50 pounds unassisted and up to 100+ pounds with assista