The Clinical Supervisor is responsible for the daily operation of the ARC service.
This includes providing clinical guidance, guiding the daily operations of the service, and improving performance of service.
The Clinical Supervisor is also responsible for providing leadership within the department and throughout the scope of service.
The Clinical Supervisor functions as a member of the Interdisciplinary Patient Care Team, who communicates and receives consults from other patient care providers to help meet the needs of the patient and family for a safe discharge. In addition to clinical tasks, the Clinical Supervisor is also responsible for developing training modules to increase clinical competency of staff on an ongoing basis. Ability to gather ARC data and use that data to guide service improvements is required.
Requires licensure in the State of Utah as a Licensed Professional
Counselor or Licensed Clinical Social Worker. Must also obtain licensure in
Alaska, Idaho, Montana, and Wyoming within 120 days of hire.
Required Master's Degree
Minimum of one year experience in healthcare management is desired, as well
as three to five years' experience in psychosocial assessment, preferably within
an emergency medical model.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to draw.
Physical Demands Regularly required to sit; frequently is required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.
The employee must frequently lift up to 10 pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.
Work Environment - Must be able to handle behavioral issues of patients and visitors while under highly stressful and at times volatile situations.
MAJOR ROLE RESPONSIBILITIES
Develops and/or coordinates clinical training and education for clinical staff to assure ongoing clinical effectiveness.
Implements quality monitoring for all clinical work with the department.
Responsible for monthly reporting of all volume, metrics, and other information as required.
Perform and complete a screening assessment on each assigned patient, to include a review of medical records and previous encounters/assessments, as well as assess psychological risk and protective factors.
Assess patients via tele-mental health services following appropriate criteria. When assessing via tele-medicine, comply within the pre identified response metric. When assessing in person, it is expected that response time will be within 60 minutes.
Complete follow-up documentation as needed.
Review incoming clinical packets for potential admission to the in-patient psychiatric units, within 30 minutes of receipt.
Develop and maintain a working knowledge of Meditech, EPIC, as well as any other software incorporated into the ARC Program (Central Logic, etc).
Develop and maintain constructive, collaborative communication from arrival to completion of assessment with patient, family members, significant others, physicians, case managers, other hospital personnel, referral sources, and community agencies to facilitate the progress of the patient continuum of care.
Complete a note documenting contact with collateral informants.
Coordinate legal/court process concerning patient voluntary and involuntary admissions and ensure related documents are correct and in the patient chart, according to patient transfer needs.
Attend meetings as scheduled and participate in committees and departmental activities as assigned.
Participate in referral development and promotional events to support growth of the department.
Demonstrates compliance with Department Specific Competencies
Ability to manage morale, conflict, and change.
Ability to deal with staff performance deficiencies in a constructive and timely manner. Recognizes staff members who exhibit exemplary performance.
Ability to delegate work responsibilities based on subordinate strengths, developmental needs, and workload.
Ability to identify strengths and weaknesses of staff performance. Assist ARC Director in the planning and implementation of trainings and developments accordingly.
Ability to use alternate supervisory styles dependent upon the situation.
Ensure staff is educated on established guidelines for reporting a significant medical error or unanticipated negative outcome in a patient's care.
Other duties as assigned.
METHODS AND TECHNIQUES
Requires ability to sit for extended periods of time and work in a confined place
Requires ability to communicate and facilitate communication with ED physicians, Admitting physicians, Consulting physicians and contracted Physician Advisors
Requires ability to collaborate with ED staff on all levels to facilitate a smooth process for throughput, utilization review and patient status
Excellent written and verbal communication skills, along with excellent interpersonal communication and proven leadership skills.
Must be knowledgeable on tele-medicine processes, technologies, and best practices within tele-mental health.
Drive and desire to interact with professionals on all levels of the healthcare team.
Actively participate with Administration to accomplish the goals and plans of the department.
Knowledgeable of State of Utah, Mental Health Services statutes and regulations, Alcohol and Drug Abuse Division statutes and standards, and EMTALA.
Knowledgeable of behavioral health emergency populations, evaluation, consultation, and process.
Ability to perform multiple tasks simultaneously, apply critical thinking process.
Ability to work in high acuity and stressful environment.
Ability to formulate diagnostic impressions based upon review of systems, history, symptoms, and current presentation.
Ability to provide crisis intervention and engage multiple systems in diagnostic formulation and disposition.