In this role, you have the opportunity to
Provide dedicated front line clinical support to customers of the Patient Management Team as well as Philips med
You are responsible for
Provide clinical education to patients and help resolve clinical or mechanical issues with CPAP therapy over the telephone.
Remotely set up patients new to Sleep Therapy over the phone. Provide detailed device and mask instruction for use and provide motivation to successfully start therapy.
Provide clinical support through services designed to support patients with COPD, ALS and other disease states in addition to OSA.
Provide periodic product training to Sleep Coaches and others within the organization.
Follow established guidelines on when to send a patient back to their provider.
Resolve patient issues by providing solutions to clinical problems.
Follow documented processes and procedures to comply with regulatory/legal guidelines.
You are a part of
The Philips Respironics Adherence Team of the Patient Management Center, which handles questions and clinical escalations for new customers and remotely setting up patients on their OSA therapy.
To succeed in this role, you should have the following skills and experience
Associates Degree in Respiratory Therapy
Current/Active RRT license in Pennsylvania
2+ years' experience caring for patients with OSA (Obstructive Sleep Apnea)
Experience working in a DME with direct setup and clinical support role highly desired.
Any experience in this capacity on the phone is highly desired.
Extremely knowledgeable with all masks, tubing, attachments that are a part of PAP therapy.
Experience working in a call center/patient management center highly desired.
Experience training on PAP devices/attachments highly desired.
In return, we offer you
At Philips, we are encouraged by our mission to improve the lives of 3 billion people per year by 2030, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care.
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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