Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.
CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:
Provide technical, educational, operational and sales support to assist the district in meeting CRHF sales and customer service objectives. CRHF seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.
A DAY IN THE LIFE: POSITION RESPONSIBILITIES:
o Successfully completes CRHF Field Technical Training - including online and field-based training
o Performs checks/interrogations of all CRHF medical device systems post sign-off
o Supports implants of all CRHF products post sign-off
o Provides on-call support as needed on evenings and weekends post sign-off
o Provide troubleshooting support as requested
o Assures completion of patient registration and any other required hospital documentation
o Helps manage consignment inventory and trunk inventory once obtained
o Provides additional inventory support to meet customer needs
o Maintains software on programmers throughout the district as directed
o Assists with managing daily coverage logistics as needed
o Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
o Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
o Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer
o Assists with obtaining customer POs throughout the quarter
o Has a basic understanding of the competitive landscape
o Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
o Stays up to date on new products, solutions and patient management offerings
o Completes all assigned training in a timely manner
MUST HAVE - BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Thorough working knowledge of medical terminology and the medical device industry
Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
Strong work ethic in accomplishing objectives of the position
Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
Ability to meet vendor credentialing requirements
Excellent customer service skills
Excellent interpersonal, written/verbal communication skills
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile
Continuous verbal and written communication
Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
Sitting, standing and/or walking for up to eight plus hours per day
Environmental exposures include eye protection, infectious disease and radiation
Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
Frequently required to use hands to finger, handle or feel objects, tools or controls
Ability to effectively use a mobile phone, PC, keyboard and mouse
Frequent bending/stooping, squatting and balance
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
Must be able to drive approximately 80% of the time within assigned territory.
Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekend and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for week night coverage as approved by regional management.
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.