Archwell Health Tulsa , OK 74120
Posted 3 weeks ago
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary:
The Cardiology Services Coordinator reports to the Director of Cardiology Services. This position is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the members and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have experience in a cardiology setting, a deep understanding of the healthcare ecosystem, have strong attention to detail, and be driven by a passion for providing quality care to seniors.
Duties/Responsibilities:
Partner with ArchWell Health's multi-disciplinary care team to gain a deep understanding of each member's care needs, including identifying gaps and barriers to treatment
Work with the Cardiologist to coordinate referrals to external providers, vendors, and services to ensure care needs are met
Complete proper documentation for member referrals to ensure records are accurate and current
Ensure all referral records are obtained in a timely manner
Build and nurture relationships with members and their families to successfully facilitate care coordination
Carry out all activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow up and progression is made on care plan goals, and provide root cause analysis for no-shows
Adhere to HIPAA standards and confidentiality of protected health information (PHI)
Promote clear communication among care team and treating clinicians to ensure positive member outcomes
Assist members in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
Perform all tasks with a hyper focus on patient experience; including processing of patient phone messages, returning calls, routing calls to other team members as appropriate, and calling patients to obtain and relay pertinent information for the cardiologist.
Schedule cardiology appts and procedures, provide appt reminders, and ensure all necessary records are obtained prior to appts.
Additional administrative duties, as assigned
Required Skills/Abilities:
Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization
Passion for helping senior members successfully carry out care plans
Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
Medical terminology with experience in cardiology and diagnostic testing preferred
Understanding of Medicare criteria for equipment and supplies
Knowledge of CPT and ICD-10 codes
Working knowledge of specialists and community resources to assist the member
Strong communication and rapport-building ability among an interdisciplinary team
Ability to multi-task and manage competing priorities with high attention to detail
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel
Ability to function independently in a remote environment with a high level of autonomy
Fluency in Spanish, or languages spoken by the people in the communities we serve (where necessary)
Education and Experience:
Degree or college level coursework in healthcare required
2 years of experience in cardiology referral management or care coordination
Medical Assistant, LPN or medical administrative experience in a cardiology setting is preferred
Experience with EMR systems, ideally eClinicalWorks or similar
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Other details
Job Family Clinical Shared Services
Pay Type Hourly
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Archwell Health
Posted 3 weeks ago
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