Clinical Services Specialist - Wraparound Care Coordinator, Behavioral Health Division

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$37.86 - $46.58 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 01, 2024

The Opportunity:

THIS WORK MATTERS!

Multnomah County Health Department's Behavioral Health Division is seeking passionate social workers and mental health professionals who represent the communities we serve to join our team as a Clinical Services Specialist

• Wraparound Care Coordinator. Are you dedicated to removing barriers to youth and families who experience intersectionality? As a Wraparound Care Coordinator, you will bring together children, family members, natural supports, and service providers to lead a multi-disciplinary team in creating individualized plans that address each youth's unique needs. You'll coordinate monthly team meetings to engage in an intensive, team-based planning process. This is an opportunity to support youth and families facing complex challenges related to emotional, behavioral, developmental, medical, or substance use needs by building on family strengths, collaborating with community resources, and incorporating shared decision-making.

We have two (2) Clinical Services Specialists positions to fill out of this recruitment; one has a preference for Substance Use Disorder experience and the other has preference for transitional aged youth/young adults.

Clinical Services Specialist - $1,500 Hiring Incentive

As a newly hired Clinical Services Specialist, you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1,500 on your first paycheck. The incentive will be prorated based on the position's FTE status

Teleworking/Hybrid: At this time, this position is designated to "routine telework/hybrid," meaning you will be working remotely (from home) most of the time and you will be required to attend meetings in the community. As with all telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Note: The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

As the Clinical Services Specialist

• Wraparound Care Coordinator duties include:

Wraparound Care Coordination

• Facilitate the Wraparound process, including client assessment, clinical evaluation, and treatment planning.

• Collaborate with youth, families, and service providers to create individualized care plans.

• Lead monthly team meetings to assess client progress, review care plans, and adjust strategies as needed.

• Provide exceptional care coordination for complex cases, procuring necessary treatment and coordinating service delivery.

• Review authorization requests, conduct utilization management activities, and collaborate with system partners.

• Attend regular coaching sessions and PSU System of Care Institute training.

• Respond to new referrals within one business day and facilitate timely investigatory meetings.

• Maintain communication with the Wraparound team, ensuring timely distribution of care plans and scheduling consultations as needed.

Documentation

• Complete CANS assessments within 30 days of enrollment to determine client needs and inform care planning.

• Update CANS scoring sheets and Plans of Care regularly based on ongoing evaluations and team collaboration.

• Maintain detailed service notes in Evolv, adhering to program and state requirements.

• Document investigation and evaluation findings accurately and submit documentation promptly.

Health Share of Oregon, Medical Necessity Reviews, and Process

• Adhere to Health Share of Oregon Utilization Review Guidelines when reviewing treatment authorization requests.

• Review clinical documentation, provide consultations, and offer recommendations for services and supports.

• Stay updated on administrative processes and track authorization expiration dates.

• Lead discussions on the current level of care recommendations during Wraparound team meetings.

• Process authorization requests within 14 days, providing clear explanations and resolving conflicts as needed.

• Offer consultation to community members seeking assistance.

Workplace Requirements and Responsibilities

• Complete required County and State training, and adhere to workplace policies and procedures.

• Participate in supervision, training, and meetings to support professional development and program goals.

• Maintain professionalism, ethical conduct, and respect for diversity.

• Submit accurate and timely documentation, including service notes and care plan updates.

• Attend program-specific meetings, consultations, and training.

• Follow policies for reporting absences and schedule adjustments.

• Participate in County-wide training to enhance skills and contribute to the community.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications/ Transferable Skills*:

Education/Experience:

• Equivalent to an Associates degree in social services, psychology, sociology, counseling or related field and four (4) years professional work experience as a counselor, advocate, or social worker ; OR,

• Equivalent to a Bachelor's degree in counseling, social services, psychology, sociology, social work or a related field and two (2) years of professional work experience as a counselor, Mental Health treatment professional, social worker, or therapist; AND

Certification:

• Must meet the standards of Qualified Mental Health Associate - (QMHA-R) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. Current QMHA-R (Required)

Other:

• Valid Driver's License

• This position requires a Background Investigation, which may include being fingerprinted.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Working knowledge of Google Suite, WrapStat, EvolvNX, PhTech/CIM3, MMIS, and/or GSI databases preferred.

• Working experience as a Wraparound practitioner i.e., care coordinator, supervisor, peer partner, or coach.

• Experience working with transitional aged youth/young adults.

• Knowledge of children's system of care.

• Experience working directly with youth and families experiencing substance use disorders.

SCREENING & EVALUATION:

REQUIRED:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1.A completed online application

2.Attach a Resume demonstrating you meeting minimum qualifications; AND

3.Attach a Cover Letter addressing the following:

• Demonstrate your experience working directly with youth and families;

• How you meet the qualifications for this position; and

• Why are you interested in the position
  4.Attach a copy of your QMHA - R Certification (Required)

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.

• Phone screen

• Supplemental Questionnaire

• Oral exam

• Consideration of top candidates

• Background, reference, and education checks

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

As a newly hired Clinical Services Specialist, you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1,500 on your first paycheck. The incentive will be prorated based on the position's FTE status.

Teleworking/Hybrid: At this time, this position is designated to "routine telework/hybrid," meaning you will be working remotely (from home) most of the time and you will be required to attend meetings in the community. As with all telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Questions? Please contact the recruiter.

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Andrea Archuleta

Email:

andrea.j.archuleta@multco.us

Phone:

+1 (503) 9887472 x87472

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6295 - Clinical Services Specialist