Clinical Services Manager

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United

States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations

(ERO) under the supervision of the Department of Homeland Security (DHS). The United States

Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors

comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for resident health care.

The incumbent supports the delivery of medical care services for detainees held in the custody of

ICE at a detention facility through their role as the clinical services manager. The incumbent will

provide direct patient care to detainees at their facility, who may include family units comprising

adult men and women and their children, and will provide clinical oversight and direction for all

aspects of clinical care at the facility.

REQURED EDUCATION, LICENSURE, AND EXPERIENCE

1.Qualification for a physician's degree:

a. Have a Doctor of Medicine degree from a U.S. or Canadian program accredited by the Liaison Committee on Medical Education sponsored by the Association of

American Medical Colleges and the American Medical Association (AMA); or

b. Have a Doctor of Osteopathic Medicine degree from a program accredited by the

Commission on Osteopathic College Accreditation of the American Osteopathic

Association (AOA); or

c. Be certified by the Educational Commission for Foreign Medical Graduates if you

are a graduate of a medical school that is not located within a U.S. State or territory

or other jurisdiction, or a Province or Territory of Canada

2.Current, full, and unrestricted license to practice medicine in the state in which the duty

station is located. The license must be maintained in a permanent, full, and unrestricted status

during the term of employment. Any changes to licensure must be reported to the employer

immediately.

3.Must have and maintain an unrestricted license from the Drug Enforcement Administration

(DEA) to prescribe controlled medications in the state in which the duty station is located.

4.Depending on the detention facility physician requirement, proof of completion of three

years of medical specialty training in Family Medicine, Internal Medicine, Emergency

Medicine, or Pediatrics leading to board eligibility in that field, with board certification

preferred, and at least 1 year of directly related, professional experience performing

professional or scientific work in a field of medicine providing direct patient-care services.

5.A minimum of five years post residency experience providing direct patient care as a board

certified or eligible physician in Family Medicine or Pediatrics.

a. Family Medicine physicians working at family residential centers must be proficient

to provide care to children and adults of all ages, to include the care of female health

conditions, supervision of prenatal care, and care of chronic health conditions

common to the primary care setting.

6.A minimum of three years' experience in the provision of clinical supervision and leadership

to other medical professionals and ancillary clinic staff.

7.Must have and maintain one of the following certifications: Basic Life Support for health

care providers through the American Heart Association, CPR for the professional rescuer

through the American Red Cross or the American Safety and Health Institute.

8.Experience in a detention/correctional or residential healthcare setting (preferred, not

required).

ATTRIBUTES AND PROFESSIONAL QUALITIES

1.Strong oral and written communication skills.

2.Excellent interpersonal skills.

3.Clinical leadership experience.

4.Critical thinking skills.

5.Cultural competence to be able to serve a diverse patient population.

6.Integrity and honesty.

7.High degree of independence, initiative, and follow-through on sensitive and complex issues

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1.Excellent current knowledge of the current standards of practice in clinical medicine.

2.Mastery of managerial and administrative practices, to include expertise in routine

management of ambulatory clinic functioning and responsibilities.

3.Ability to review medical cases/records for appropriateness of care and provide

recommendations for care management.

4.High degree of independence, initiative, clinical judgment, and follow-through on a wide

range of sensitive, complex, and clinical issues.

5.Ability to serve proficiently as a clinical expert, providing technical assistance and

consultation to clinic medical staff.

6.Ability and proficiency to properly use equipment, materials and supplies involving primary

care diagnostic and treatment procedures.

7.Teaching experience acknowledging a level of expertise and capacity for developing and

accessing clinical educational programs.

8.Knowledge of issues confronting the healthcare delivery system, including specific problems

and concerns of special population groups.

9.Knowledge of program policies and guidelines, and operating procedures relating to

healthcare delivery systems.

10. Ability to work in a multi-cultural and multi-lingual environment.

11. Ability to utilize telephone, video and in-person interpreter services to complete assigned

duties if not fluent in a language understandable by patients being provided medical care.

12. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

13. Ability to communicate proficiently in English (verbal and written) to develop positive

rapport with patients, co-workers and other stakeholders.

14. Ability to establish and maintain positive working relationships in a multidisciplinary

environment.

15. Ability to navigate in an electronic work environment including electronic health records,

web based training and communications.

16. Moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word,

Excel, Outlook and SharePoint.

17. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient

medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES

1.Serves as the on-site medical authority within the scope of services provided by IHSC.

2.Responsible for developing and coordinating all aspects of healthcare delivery at his/her

assigned facility.

3.Clinical supervisory authority over advanced practice providers (APPs), nursing staff,

pharmacists, and medical assistants, including fulfillment of APP collaborative practice

duties and requirements and delineation of scope of practice for medical assistants.

4.Provides direct care to patients throughout the lifespan within physician scope of practice

and performs functions in accordance with currently accepted practice defined by the

profession, licensure, certification, and granted privileges.

5.Provides age appropriate screening, treatment, and patient instruction pertinent to the

discipline and facility setting for acute and chronic conditions.

6.Contributes to the production of the clinic with expectation to routinely see a patient at least

every 30-45 minutes, depending on complexity of the patient encounter. This also includes

signing of all assigned patient encounter notes daily. All chart reviews / co-signatures,

referrals submissions/reviews, lab reviews, telephone encounters, actions, and message

reviews are to be completed within policy guidelines. Oversees the care of patients housed in

the medical housing unit.

7.Assures appropriate diagnostic and therapeutic tests and services are available, utilized and

monitored.

8.Acts as initial reviewer for all outside referrals/consults to specialty services not offered at

the local facility.

9.Expected to respond to and/or coordinate response to medical emergencies.

10. Seeks guidance from IHSC medical leadership when needed to obtain information to address

patient care concerns.

11. Performs record keeping functions in accordance with program policies and position.

12. Maintains functional proficiency and ease of use utilizing electronic health records as

required by, and appropriate to, position.

13. Completes and passes all discipline specific competencies testing, initially and annually.

14. Completes all initial, annual and ad hoc training as required/assigned.

15. Maintains patient confidentiality, and confidentiality of medical records, in compliance with

the Privacy Act and HIPAA regulations in all work activities.

16. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational

Memoranda and accreditation standards as prescribed by ICE/IHSC.

17. Attends and participates in general/medical staff meetings.

DUTY HOURS / ON-CALL REQUIREMENTS

1.This full-time position requires the incumbent to provide on-call coverage except while on

approved leave, and the incumbent may need to return to the facility during non-core hours

to provide care.

2.IHSC operates 24/7/365. This position is required to respond with physical presence during

an emergency activation.

SECURITY REQUIREMENTS

1.The Department of Homeland Security's Personnel Security Unit (PSU) must render a

Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2.A Complete Favorable Fitness Determination must be rendered by PSU upon completion of

initial and subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS:

1.The work requires some physical exertion, such as long periods of standing; walking or jogging

unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping,

stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or

equipment.

2.The work may require specific, but common, physical characteristics and abilities, such as agility

and dexterity, visual, and hearing capabilities.

3.Must be able to respond to any medical emergency in the facility, via foot, within four

minutes and perform CPR/emergency care standing or kneeling.

4.Must have the ability to assist sick, injured, or aging detainees or staff exiting the building

during an emergency.

SUPERVISORY CONTROLS

This is a contract position and supervisory controls will be set forth by the contract vendor.

Performance oversight will be provided by the Government Technical Monitor (GTM).

Overview

Jackson Healthcare Government Services is an innovator in the delivery of healthcare workforce solutions across the nation, leading the way as a comprehensive healthcare professional and support staffing, technology and program management partner to federal, state and municipal government agencies of all types and sizes.

EEO Statement

Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.