the Clinical Services Coordinator II is responsible for collaborating with clinical/non-clinical staff to facilitate the provision of coordinated interdisciplinary mental healthcare while meeting the needs of the patients/families served. This professional ensures efficient coordination of patient care across the continuum (from referral to discharge). The incumbent will be part of the team that is responsible for developing, implementing, and assessing the operational flow of the broader program. This staff member will assist with setting the tone for a positive and supportive work environment that is reflected in optimized patient care.
Review and coordinate new patient referrals for services per the program protocol. Facilitate multidisciplinary care collaboration by initiating provider communications at admission and for pending administrative discharges.
Create, update, and maintain department specific databases, documents, surveys, and online systems. Score and maintain measures. Provide administrative coordination for specific clinical teams.
Serve as a code green team member and respond to clients in behavioral crises as part of the program's crisis management procedures. Coordinate administrative processing of adult consent per the Institute policy. Assist in administrative processing of abuse and neglect referrals.
Serve on program committees as assigned by supervisor. Provide cross-coverage of duties for non-clinical staff to support daily clinic workflow in instances of assigned staff absence or a vacancy in position. Facilitate the discharge process for patients that meet criteria based on the program's policy.
Must have at least four years of previous, relevant work experience.
Previous experience in a medical/mental health setting is strongly preferred.
Kennedy Krieger Institute