Full-time, 40-hour per week position -
This is a temporary position from December 2018 to April 2019
Reviews, processes, and tracks all referrals for services delivered by providers.
Responds to patient calls providing general information and education.
Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
Acts as liaison between primary care physicians & specialists outside D-H.
Implements and monitors D-H policies and procedures. Participates in initiatives to improve the referral management process.
Performs other duties as required or assigned.
High school graduate or equivalent with 1 year of experience in provider office.
Knowledge of insurance benefit programs and medical terminology.
Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
Able to prioritize tasks.
Must have prior computer experience, excellent communication skills, and attention to details.