Dartmouth-Hitchcock Concord Lebanon , NH 03766
Reviews, processes, and tracks all referrals for services delivered by providers.
A listing of the key responsibilities
Responds to patient calls providing general information and education.
Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
Acts as liaison between primary care physicians & specialists outside DH.
Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
Performs other duties as required or assigned.
High school graduate or equivalent with 1 year experience in provider office.
Knowledge of insurance benefit programs and medical terminology.
Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
Able to prioritize multiple tasks.
Must have prior computer experience, excellent communication skills, and attention to detail.