Clinical Referral Specialist RN - Scah - Intake (Utah)

Sutter Health Salt Lake City , UT 84101

Posted 1 week ago

The role of the Clinical Referral Specialist is to act as the in-office clinical liaison that represents the SCAH agency via telephone for referrals for patient care. Referral source interactions include, but are not limited to working closely with referring hospitals, physicians, board and care facilities, skilled nursing facilities, patients, families, and the general public. Primary clinical responsibilities include receiving/processing referrals and ensuring that admissions occur in a timely and consistent manner. The Clinical Referral Specialist enters referral information into the EMR and creates initial orders to facilitate the start of care. As the Clinical Referral Specialist, this person frequently interacts with referral sources, other members of the referral center staff, all hospice locations and all others necessary to facilitate the start of patient care. Utilizes and promotes use of excellent customer services skills when working with referral sources and branch staff.

Education

RN graduate from an accredited curriculum required.

Bachelor's degree in nursing or health related field preferred.

Licensure

Current California RN license required.

Current BCLS/CPR certification required.

Experience

RN: One year of acute medical experience required.

One year of experience in a home health and/or hospice position strongly preferred.

LVN's: Minimum of one year clinical experience required.

One year of experience in a home health and/or hospice position strongly preferred.

Skills and Knowledge

  • Must have the clinical knowledge and critical thinking ability to effectively plan and provide coordination of patient care consistent with standards and regulations; must have exceptional interpersonal and customer services skills; must be able to effectively solve unique problems as they arise or identify when to consult the supervisor.

  • Must have knowledge of current Hospice admission criteria; Medicare, Medi-Cal, State and Federal regulations.

  • Must be able to demonstrate problem-solving abilities as well as excellent telephone, interpersonal, verbal and written communication skills in English.

  • Strong commitment to teamwork and customer service, both internally and externally, is required.

  • Must have proven strong/proven data entry and general computer skills.

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Clinical Referral Specialist RN - Scah - Intake (Utah)

Sutter Health