Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Clinical Receptionist II

Expired Job

Yale University New Haven , CT 06501

Posted 3 months ago

Essential Duties
1.Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls. 2. Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms. 3. Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs. 4. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies. 5. Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments. 6. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures. 7. Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary. 8. Schedules and coordinates departmental meetings, classes, clinics, conferences, etc. 9. Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports. 10. Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material. 11. Obtains patient charts, medical records and lab reports and verifies for completeness. 12. Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports. 13. Establishes and maintains filing systems. 14. Maintains inventory of office supplies and educational material. 15. May oversee and instruct support staff. Ensures adequate coverage of reception desk. 16. Performs additional functions incidental to office activities.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Position Focus:

Within a team based call center environment, provides comprehensive clinical scheduling for multi-specialty pediatric services across 14 sections of the Department of Pediatrics. Receives calls and faxes, assesses the nature and urgency of the request to provide assistance and/or direct inquiry to appropriate individual.

Schedules appointments in scheduling system utilizing the individual service guidelines developed for each specialty. This involves interpreting the sectional guidelines to correctly coordinate and schedule appointments for patients seen in the YNHCH Pediatric Specialty Practice sites as well as offsite, satellite sites. Communicates directly and professionally with all parties, to understand and prioritize the scheduling needs of the patient and determines how best to coordinate across disciplines. Resolves scheduling conflicts to accommodate and prioritize requirements of multiple specialties and meet the patient's needs.

Preferred Education, Experience and


Experience scheduling Pediatric appointments preferred. Ability to carry mail and other correspondence to and from designated offices and buildings.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance.

Questions regarding Title IX may be referred to the University's Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Research Technician II


Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 * THIS POSITION MUST BE BASED IN NEW HAVEN CONNECTICUT Under Direct Supervision of the Clinical Floor Lead, the Clinical Research Technician II; * Provides ethical and safe care of clinical research participants. * Performs the hands-on collection, measurement and recording of data pertaining to clinical research studies at Pfizer New Haven Clinical Research Unit (PCRU-NH). * Works individually and as part of a multi-disciplinary team to effectively and accurately execute protocol driven clinical research studies maintaining subject safety and data integrity. * Provides direct, face-to-face instruction and support to the volunteers of clinical research studies, with an emphasis on volunteer safety and comfort including basic first aid * Demonstrates competency and meets expectations of all Level I responsibilities. * Demonstrates greater holistic understanding of work processes at the Unit. * Identifies with overall goals of the NHCRU and progresses clinical research studies as planned. * Assists in the delivery of improved training program in the clinical preceptor / trainer role. * Co-leads progression of training in specific study procedures in the subject matter expert (SME) role. * Participates in other extraneous and innovative projects within the Unit as delegated by Clinical Services Manager and/or Clinical Services Director. Requirements * Minimum of an Associate in Science degree in Life, Biomedical, or Social science, or Technical/Vocational Trade School. Bachelor of Science in a health related field desirable. * Required qualifications include minimum of 1-2 years of work experience in clinical research trials as data collector or clinical trial assistant. * State of Connecticut licensure as Licensed Practice Nurse (LPN) and/or Paramedic (EMT-P). * Current certification in Advanced Cardiac Life Support (ACLS) required (Paramedic Only). * Current certification in Basic Life Support (BLS) required. * Quality conscious with high degree of ethics and integrity carrying out duties in accordance to laws, regulatory standards, and with company policies and procedures. * Understanding and comprehension of scientific writing. * Excellent verbal and written communication skills. * Experience and understanding of effective electronic and distance communication methods (i.e. Email, Video Conferencing, IM). * Proficiency in Microsoft (MS) Office and the ability to learn different software programs. * Required availability to work beyond normal work hours as needed (i.e., evenings, nights and weekends. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Pfizer New Haven CT

Clinical Receptionist II

Expired Job

Yale University