Clinical Quality And Patient Relations Coordinator - RN

Employment Type:

Full time

Shift:

Day Shift

Description:

Come join our Quality & Risk Management team at Saint Francis Hospital, a member of Trinity Health Of New England!

Registered Nurse RN required

Position Purpose

Implements and maintains a compliant and comprehensive, organization-wide, Complaint and Grievance process to address patient and family concerns, and other authorized parties, (such as insurers and the QIO) , to meet regulatory requirements for Saint Francis Hospital ( SFH) and Mt. Sinai Rehabilitation Hospital

What you will do

• Perform Root Cause Analysis (RCA) for safety events utilizing the High Reliability Organization (HRO), Healthcare Performance Improvement (HPI) process and procedure

• Submit Adverse Events to the CT Department of Public Health, after investigation of incident, and monitor for 30 day action plan follow-up as required by regulation

• Act as a resource for staff by providing education and assistance regarding quality of care, regulatory requirements, patient safety and associated activities

• Coordinate or participate in all Quality related meetings, and participate in quality of care and safety committees, and quality and outcome groups

Minimum Qualifications

• Minimum of Bachelor's Degree in healthcare or related field required.

• Connecticut RN license required

• At least 5 years current experience in a quality/regulatory and/or patient safety related role preferred

• Knowledge of regulatory requirements surrounding patient complaints and grievances, patient quality of care and safety initiatives, and quality indicators as related to the hospital setting

Position Highlights and Benefits

• Full time M-F 40hr salaried

• Excellent benefits starting day 1

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Mount Sinai Rehabilitation Hospital is Connecticut's only freestanding acute care rehabilitation hospital and is the largest provider of these services in Connecticut. Its focus is to restore the lives of people following serious illness or injury through programs for traumatic brain injury, stroke/neurological rehabilitation, sports medicine, spinal cord injuries and orthopedics.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.