Clinical Programs Coordinator

Description

SALARY

$51.73 - $62.41 Hourly

$107,958.37 - $130,248.81 Annually

We are currently accepting applications to fill one (1) full-time Clinical Programs Coordinator in Santa Barbara Emergency Medical Services Agency, a division of the Public Health Department. The County classification title is Public Health Performance Improvement Coordinator.

We are also accepting applications to establish an employment list for future Full-Time, Part-Time, Extra Help and 1414* vacancies for Public Health Performance Improvement Coordinator in Santa Maria and Santa Barbara.

• Civil Service Rule 1414. Appointment to Fill Vacancy During Leave of Absence. 1414 vacancies may occur as a result of a leave of absence and the duration of the appointment shall be subject to the return of the individual who is on leave. A person who is appointed to a position under Civil Service Rule 1414 may be able to transition into a regular position in the classification without re-application or re-testing, depending on the performance of the appointee and the needs of the department.

Please select the location(s) you would like to be considered for current and future vacancies. If you qualify for this position, pass the required selection steps and are in the area of selection, then your name may be sent to the hiring manager(s) of the vacancy location(s) where you have expressed that you are willing to work.

BENEFITS: The County of Santa Barbara offers generous benefits. Click on the Benefits Tab above or CLICK HERE to view more information.

In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity

• Time and service credit towards for an advanced vacation accrual rate

POSITION: Under general direction, coordinates the quality improvement and provides regulatory oversight to selected public health programs, such as emergency medical services, primary care, and community health; ensures that selected agencies, such as hospitals, public safety, and other medical agencies, comply with state regulations, as well as established policies and protocols; makes recommendations regarding quality improvement in service and changes to protocols; investigates incidents and complaints and makes recommendations to managers and executives regarding corrective actions; coordinates multiple data collection and database systems to ensure timely and accurate reporting of incidents and non-compliance, and performs other related duties as required.

The IDEAL CANDIDATE will possess:

• Field experience in Emergency Medical Services (EMS) and knowledge of local, State, and Federal EMS regulations, policies, and procedures;

• Knowledge of Specialty Care Programs (Trauma, Cardiac, and Stroke) regulations;

• Experience managing hospital contracts;

• Knowledge of hospital systems (as they relate to EMS);

• Experience reviewing clinical data;

• Experience in writing and managing policies;

• Experience administering CQI programs;

• Project management skills and the ability to work effectively with others;

• Knowledge of EMS plans and the ability to participate in disaster drills or actual events;

• Knowledge of Incident Command System and Standardized Emergency Management System;

• A high level of motivation, hardworking, ethical and committed;

• Excellent communication skills with high-level contacts, staff, and organizations, both at the local and state levels;

• The ability to coordinate well-organized and well-executed trainings, and participate in committees and special events throughout the year;

• Knowledge of contracts and the ability to effectively negotiate provider agreements.

About the Program:

The Santa Barbara County Emergency Medical Services Agency (SBCEMSA) is a division of the Santa Barbara County Public Health Department. Our paramount objective is to deliver swift and proficient emergency medical care to our community. As a pivotal hub in the local healthcare system, we prioritize preparedness, response, and recovery in times of crisis. From coordinating ambulance services to advancing medical protocols, our agency is at the forefront of saving lives and mitigating emergencies. Join our esteemed team of dedicated professionals committed to excellence and compassion. Whether you're an experienced paramedic or an aspiring emergency responder, embark on a rewarding journey with us to serve and protect our community during its most critical moments. CLICK HERE to find out more about the Emergency Medical Services Agency.

CLICK HERE to learn more about the County of Santa Barbara Public Health Department

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Examples of Duties

• Coordinates the performance improvement program of selected regulatory and compliance programs; develops quality assessment and improvement criteria to monitor provider staff and activities in selected programs; develops and implements data collection systems for analyzing and assessing the effectiveness of health and medical care and services; collects data for research purposes and participates in grant preparation; incorporates research data into operational policies; analyzes collected information to identify current trends and unmet needs, and to determine whether providers are in compliance with state regulations and local policies and protocols.

• Establishes quality improvement goals and monitors program data; modifies quality improvement program as necessary; ensures program success by conducting quality improvement audits and investigating areas of concern; recommends appropriate measures to improve services levels; attends and may facilitate provider peer review meetings to address quality control issues; may recommend to managers and executives the suspension or revocation of provider status or individual certification; may recommend referral of incidents to the appropriate state agency for further action.

• Reviews current policies, procedures, and protocols of identified agencies and providers; recommends and implements changes, and monitors compliance.

• Collaborates with providers, community organizations, and internal staff to develop quality improvement programs and identify areas that require additional attention or training; may assist in developing curriculum for training; coordinates and staffs various countywide committees related to system improvement and oversight.

• Reads trade publications and attends professional training conferences to learn about new practices and standards; ensures appropriate changes are implemented throughout the system; educates providers about changes; evaluates needs for training and provides or arranges for appropriate training for service providers and/or program staff.

• May supervise other program staff.

Employment Standards

• Possession of a valid license as a Registered Nurse and two years of professional-level administrative experience in a health field related to the assignment (e.g., emergency medical services, trauma services, quality improvement, utilization control, or infectious disease) and that included experience in quality improvement and program performance improvement; OR,
• Possession of a valid professional license or certification in a health care field related to the program assignment, and two years of professional-level administrative experience in a health field related to the assignment and that included experience in quality improvement and program performance improvement; OR,
• A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: Licensing, certification, or experience related to a particular regulatory function may be required depending on program assignment.

Knowledge of: medical terminology; goals, responsibilities, and regulatory requirements of medical and/or emergency services programs; health care practices and procedures; quality improvement and performance improvement standards, guidelines, and practices; laws and regulations related to the provision of medical and/or emergency services; standard medical organization structures; techniques used in research, analysis, and report preparation; statistical reporting methods; standard office computer applications; standard English grammar and usage.

Ability to: analyze program needs; develop program strategies and recommendations; establish and maintain effective working relationships with various County departments, providers, and community organizations; communicate effectively both orally and in writing; set priorities and coordinate a variety of program activities; maintain accurate records; gather data, analyze the information, draw conclusions, and make recommendations; maintain objectivity and confidentiality during investigations; work independently; make presentations in front of groups; understand and interpret various state and local regulations and policies related to the provision of medical and emergency services; learn principles and practices of supervision.

Supplemental Information

• Review applications and supplemental questionnaires to determine those applicants who meet the employment standards.

• Supplemental Questionnaire Ranking: Responses to the required supplemental questionnaire will be evaluated and auto-scored. Candidates' final score and rank on the employment list will be determined by their responses to the supplemental questionnaire. This process may be eliminated if there are fewer than 11 qualified candidates.

Candidates must receive a percentage score of at least 70 on the supplemental questionnaire ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider, or learning institution.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

The Public Health Department (PHD) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the PHD Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

STATEMENT OF COMMITMENT

The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: 07/16/2024, by 4:59 p.m. PST; Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Farrah Medrano, Talent Acquisition Lead

Public Health Department, phdrecruiter@sbcphd.org