Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine.
At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
The clinical practice leader (CPL) will work in close collaboration with Practice Manager and Practice Coordinator to ensure smooth and efficient operations of the clinical staff. The CPL will have strong knowledge of office procedures and protocols and possess the ability to make effective judgements and decisions based on objective criteria.
Additionally, he/she/they will possess the ability to effectively communicate both written and verbal, give and receive information over the phone and main order in a busy environment. He/she/they must be able to operate independently with minimal supervision and set priorities and meet deadlines. He/she/they must be able to tactfully interact with diverse personalities and maintain professionalism when interactive with individuals at all levels.
a. Uses knowledge and expertise to identify potential problems and/or resources for patients and families.
b. Assists in the coordination of patient care conferences with staff to help ensure best caring practices and outcomes for patients and families.
c. Shares responsibility for nursing process and outcomes, providing staff performance coaching for process and quality improvement.
d. Encourages staff to provide input and make decisions to improve patient and family care and the work environment.
e. Systematically evaluates the department's standards for care and scope of practice, redefining them when needed based on new evidence.
f. Oversees daily department operations in collaboration with the department leadership team, staff, and interdisciplinary stakeholders.
g. Evaluates the technology resources available for patient care, seeking staff input during the decision making and selection processes, as well as during ongoing use.
. Role models, teaches and/or mentors professional leadership and accountability for nursing's role within the health-care team.
a. Designs, implements, and evaluates nursing care models in collaboration with the nurse manager.
b. Leads and participates in departmental and hospital programs, committees, and special projects to achieve desired outcomes.
c. Oversees compliance with regulatory requirements for the department and corrects items of concern.
d. Assists with coordination and presentation of department staff meetings.
. Recognizes, responds, and provides follow-up for all issues, concerns, and suggestions on behalf of the patient population and staff with guidance from the nurse manager Practice Manager.
a. Analyzes and provides timely follow-up, in collaboration with nurse manager Practice Manager, on identified safety concerns, near misses, critical incidents and sentinel events and provides leadership in system redesign to promote a culture of safety for patients, families, and staff.
b. Assumes accountability for daily operations at the unit level practice level to include developing staff schedules, approve/deny time off requests and ensure compliance to policy and procedures- assumes resource role or patient assignment as needed.
c. Allocates resources and coordinates staffing schedule to optimize patient care and services.
d. Provides input regarding the development and assists in monitoring the operating and capital budget. Makes recommendations regarding strategies to improve efficiency and reduce costs.
e. Integrates knowledge of organizational mission, goals, and systems into the development of staff and patient strategies and department growth.
f. Shares responsibility for the outcomes of quality improvement initiatives, contributes to improvement efforts, and champions change by identifying obstacles and requesting resources for effective improvement programs.
g. Evaluates the efficiency of department daily operations and supports cost-effective resource utilization and financial outcomes.
4.Professional Development: Acquires and maintains current knowledge and competency in nursing professional practice. Involves staff in projects that encourage and provide opportunities for professional development.
a. Sustains personal professional curiosity and willingness to explore new knowledge and ideas.
b. Seeks constructive feedback regarding his or her own practice
c. Participates in ongoing educational activities related to practice area and professional issues
d. Seeks/maintains specialty certification as appropriate
. Contributes to an environment that facilitates development of clinical expertise of staff by role modeling, teaching, and coaching/mentoring.
a. Acts as a role model and steward to the shared vision, mission, values, and service excellence standards of the organization and the Department of Nursing
b. Promotes cohesive work teams and constructive conflict resolution, actively supporting intra- and inter-disciplinary teamwork, within the department.
c. Assists with personnel selection and staff development-participating in staff interviews, setting clear staff performance expectations, encouraging staff development, and completing timely performance evaluations-including staff input in each process.
d. Demonstrates reflective leadership and uses self-appraisal, performance appraisal, Department Director Practice Manager input, and peer review to assist with professional development.
e. Supports staff participation in continuous improvement efforts and facilitates their contribution.
f. Makes recommendations for personnel action related to hiring, transferring, advancement, suspending, merit awards, etc
g. Conducts coaching and feedback with collaboration from nurse leader Practice Manager.
h. Interviews, hires, and oversees the orientation of new employees considering departmental, divisional, local and individual employee needs as basis of decisions
i. Serves a clinical leader/coach/mentor to staff
j. Demonstrates consistent leadership in the maintenance of a fair and just culture
Experience Minimum Required
Education Minimum Required
Special Skills Minimum Required
Licensure and/or Certifications Required
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