Clinical Pharmacy Manager
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they liver, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
Every single McKesson employee contributes to our mission by joining McKesson Specialty health you act as a catalyst in a chain of events that helps millions of people all over the globe. You'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
Join our team of leaders to begin a rewarding career.
The Pharmacy Operations manager is responsible for overall management and leadership of the clinical team; including pharmacist and nursing staff. Ensures operational readiness of the clinical team during the launch and management of patient assistance programs. Manages complexity of staffing needs, operational support and ensures regulatory adherence and compliance with Boards of Pharmacy. This position has financial oversight for P&L cost center and a will work collaboratively with operations leadership to meet financial targets and goals. This position will engage and motivate a large team with diverse skills, responsibilities and job functions including training, coaching and mentoring of supervisors and lead positions.
This Manager is a critical leader in the operation and success of the specialty pharmacy work flow. The candidate should exhibit strong influencing skills which effectively motivates employees in providing exceptional customer service. They should possess a strong attention to detail and excellent communication and organizational skills and have a strong working knowledge of regulations and board of pharmacy guidelines.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Manages and develops non-exempt direct reports (pharmacist and nursing staff)
Responsible for recruiting, hiring, on-boarding and training new employees.
Promotes on-going development of team through coaching, mid-year and annual performance evaluations.
Responsible for departmental budget, analyzing volumes, direct costs and adjusting to meet goals.
Meet/exceed metrics and deadlines established by program SLAs such as turnaround time, speed to answer, abandonment rate, enhanced clinical calls, and quality scores
Manages external and internal service compliance; identify risk/compliance opportunities; supports assessment and mitigation of identified risks; responsible to corporate risk and other compliance functions.
Conducts root cause and trend analysis, and develops process improvement for all key aspects of this position.
Work with team to implement creative solutions to daily workflow problems and temporary labor shortages
Develop and maintain a team with a passion for customer service and ongoing quality improvement.
Maintains program SOPs, exceptions processes, workflows, scripting, training and reports.
Maintains compliance to all applicable state and federal regulations and ensures that all board of pharmacy guidelines are met
Participates in Program Quarterly Business Reviews
Qualifications / Requirements:
3-5 years of more post-graduate experience in pharmacy operations, clinical oversight, and patient care
Graduate of an accredited school of pharmacy
Current and unrestricted licensing in good standing in the state of Texas
Meets or exceeds current CE requirements pursuant to Board of Pharmacy Laws
Ability to apply for additional state licensures as needed
Previous Management experience
Experience in coaching and development of teams
Ability to analyze operational data and recommend strategies
Experience in program implementation, maintenance and restructure
Strong problem solving and decision making skills with the ability to effectively handle multiple priorities in a changing environment.
Management of Key Performance Metrics
Regulatory understanding of Boards of Pharmacy Guidelines to ensure adherence for all regulations
Graduation from an Accredited College of Pharmacy
Professional office environment
No Agencies Please
McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!