K Health California , MD 20619
Posted 1 week ago
About the role:
K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist (LPN)!
You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. This role will partner closely with our Medical Operations teams to support day to day operations within the clinic of clinical and non clinical support staff. You will report to our Senior Director of Medical.
What you'll be doing:
Optimize and develop clinical workflows to support both clinician and patient experience
You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
Monitor clinic phone (10:30a-6:30p) M-F - handling patient, clinician, lab, and pharmacy calls
Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues.
Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
Prepare prior authorizations requests
Efficiently process and send EMR Requests
Additional clinical and administrative duties as required
What we're looking for:
Current licensure as a Licensed Practical Nurse (LPN)
You have at least 2 years of experience in healthcare operations
You have experience in telemedicine
Experience with Epic EMR and Salesforce
You are extremely well organized and detail oriented
You naturally prioritize your work and feel comfortable maintaining varying deadlines
You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal
Benefits & Perks:
Monthly social committees for company events
18 vacation days, 5 sick days, and 2 personal days
9 company holidays and 6 3-day weekends
Stock options for every full-time employee
Paid parental leave
401k benefit
Competitive health, dental, and vision insurance options
K Health