Clinical Operations Manager

Best Doctors Quincy , MA 02170

Posted 3 months ago

Mission to our employees:

A mission-driven organization, Teladoc Health, Inc. is successfully transforming how people access and experience healthcare around the world. Through market-leading innovation in virtual care, our award-winning clinical solutions are helping millions of people resolve their healthcare needs with confidence. Today we have more than 2,000 employees, working together to deliver care in 130 countries and in more than 30 languages, to more than 10,000 clients including world recognized leaders.

We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.

What we are looking for:

This leadership role is responsible for day to day operations including clinical and non-clinical Operations Teams and is responsible for quality, operational efficiency, and ensuring the highest level of member satisfaction. Teladoc Health is a mission driven company and our leaders are responsible to lead by example, representing our corporate values.

What you will do:

  • Lead, motivate and develop clinical and non-clinical staff

  • Provide clinical guidance to all staff including supervisors, nurses and non-clinical support staff, as appropriate

  • Monitor ongoing performance and provide growth opportunities for every team member

  • Develop and utilize service metrics to drive performance, member satisfaction, and quality

  • Responsible for hiring, orientation of new employees and performance management

  • Provide analytical support for monitoring and improving overall service performance

  • Evolve ongoing business process and quality improvement

  • Promote utilization of and customer satisfaction with Expert Medical Services) EMS

  • Collaborate with training leads to support ongoing training activities and ensure staff is fully supported to deliver service excellence

  • Collaborate with other managers, supervisors, physicians and support staff to facilitate case progression

  • Ensure superior member experience delivery, working directly with members as needed

  • Work with the Medical Director and Associate Physician Team to ensure clinical quality

  • Partner with Sales and Client Management to ensure ongoing support of market and client needs

  • Be responsible for meeting any service level commitments to all clients

  • Support corporate initiatives and special projects as needed

Requirements:

  • 5+ Years experience leading people required

  • Bachelor's degree in Nursing, Business Administration or related area required

  • RN License and 5 years clinical experience preferred

  • Strong analytical skill

  • Strong leadership skills

  • Strong organizational skills

  • Divergent thinking ability

  • Experience leading quality improvement initiatives

  • Strong communication skills

  • Proficiency with software programs including Microsoft Word, Excel, Outlook

  • Salesforce experience preferred

  • Spanish speaking a plus

Company Benefits:

  • Very competitive salary & equity compensation

  • Excellent health, dental, vision coverage

  • 401k benefits with employer matching contribution; immediately vested

  • Awesome people to work with

  • Becoming a part of a movement in telemedicine and building something that matters

For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


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Clinical Operations Manager

Best Doctors