Micare Clovis , CA 93611
Posted 2 weeks ago
miCare is currently seeking a Clinical Operations Coordinator to join the team! In partnership with the miCare Operations leadership team, the Clinical Operations Coordinator is responsible for supporting daily activities of the onsite clinic employees to ensure all projects are completed on time and in compliance with all standards. It is the responsibility of the Clinical Operations Coordinator to assist, understand, and execute the miCare mission, philosophy, as well as company and clinical policies, and to communicate with clinical management to execute and direct patient care services.
Position Location: 362 N. Clovis Ave. Clovis, CA 93612
Responsibilities include but are not limited to:
Responsible for managing the day-to-day staff and associated workloads and schedules within an onsite clinic setting; staff may include but are not limited to medical receptionists, medical assistants, and phlebotomists
Coordinate, monitor, assign, and document patient and clinical care activities
Lead and coordinate daily huddles, reporting updates to the Director of Operations
Ensure follow through and adherence to company policies and procedures for all onsite staff
Partner and communicate with external vendors and escalate any concerns to the Director of Operations as needed
Responsible for facilitates management and reporting any office maintenance and/or repair issues to leadership
Assist with day-to-day clinic operations, which could include but are not limited to incoming calls, faxes, referrals, scheduling patient appointments, greeting patients, check in/check out of patients, scanning, patient support, and clinic cleanliness
Performance manages direct reports, sharing feedback and ideas for improvement, and escalating employee relations issues to Director of Operations as needed
Onboards and trains new employees that join the team
Coordinates and communicates with our external client partner on a regular basis; partners with the client to provide issue resolution as needed
Acts as first line of support for employees to problem solve and resolve day to day challenges
Provides timely and thorough follow up with staff, and internal and external customers
Acts as a role model in demonstrating the company's core values and superior customer service delivery
Develops strong working relationships with all medical professionals and clinical staff
Delivers strong communication between patients, patients' families, and medical professionals
Required Experience / Education:
Graduate of a certified medical assistant program
Current BLS Certification
Minimum of 3 years of clinical experience with experience in public health or clinical office setting
Minimum of 1 year experience managing a team of direct reports, delivering performance feedback, and managing daily schedules of a team
Medical terminology proficiency and demonstrated knowledge on current standards of practice for employees in medical based clinics
Working knowledge of computers and software including but not limited to Microsoft Office products
Demonstrated leadership, organizational, problem-solving, and analytical skills as well as strong detail orientation skills
Strong written and oral communications skills and ability to be a liaison between clinical staff and operational leadership
Demonstrated ability to work independently, prioritize workloads, multi-task and manage priorities to meet
What can Imagine360 offer you?
Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
Parental Leave Policy
20 days PTO to start / 10 Paid Holidays
Tuition reimbursement
401k Company contribution
Professional development initiatives / continuous learning opportunities
Opportunities to participate in and support the company's diversity and inclusion initiatives
Want to see our latest job opportunities? Check out our website: https://www.micarehealthcenter.com/careers/
miCare Health Centers are onsite or near-site, organization-sponsored, primary-care health centers that provide Wellness, Prevention, Chronic Condition Management and Same Day/Acute Care services free to members. With minimal wait times, same day appointments, and no paperwork, miCare Health Centers eliminate the barriers of primary care to employees and work to greatly reduce the costs of employee absenteeism.
EBMS, LLC and miCare Health Centers are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or vet.
RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited, and no fee will be payable. Thank you for your cooperation
Micare